Cues Podcast

In this episode, we will discuss if your choices are driven by your own personal preferences and opinions and why influence is like a magnet. Berger is an expert on word of mouth, social influence, consumer behavior, and how products, ideas, and behaviors catch on and bestselling author of both Invisible Influence: The Hidden Forces That Shape Behavior and Contagious: Why Things Catch On.

In this episode, we will highlight one of the five Finalists of CUES Next Top Credit Union Executive (NTCUE) competition. Join us as we learn more about their projects and how they impact the credit union industry and beyond. Gelser is strategic project manager at DuPont Community Credit Union, Waynesboro, Va., and one of five NTCUE Finalists.

In this episode, we will highlight one of the five Finalists of CUES Next Top Credit Union Executive (NTCUE) competition. Join us as we learn more about their projects and how they impact the credit union industry and beyond. McMillen is business systems analyst at Y-12 Federal Credit Union, Oak Ridge, Tenn., and one of five NTCUE Finalists.

In this episode, we will highlight one of the five Finalists of CUES Next Top Credit Union Executive (NTCUE) competition. Join us as we learn more about their projects and how they impact the credit union industry and beyond. Bullock is financial education specialist at Firefly Credit Union, Burnsville, Minn., and one of five NTCUE Finalists.

In this episode, we will highlight one of the five Finalists of CUES Next Top Credit Union Executive (NTCUE) competition. Join us as we learn more about their projects and how they impact the credit union industry and beyond. Vartanian is the vice president project implementation and impact at Red Rocks CU, Littleton, Colo., and one of five NTCUE Finalists.

In this episode, we will highlight one of the five Finalists of CUES Next Top Credit Union Executive (NTCUE) competition. Join us as we learn more about their projects and how they impact the credit union industry and beyond. Fuzzell is vice president of finance at Northwest Federal Credit Union, Herndon, Va., and one of five NTCUE Finalists.

Join us as we discuss the trend toward mobile, key questions boards need to ask their executive teams about technology spending, and a big-picture overview of card income. Roche is principal of Cornerstone Advisors Inc., Scottsdale, Ariz., CUES’ strategic provider of technology and ERM services.

In this episode, we will gather a world perspective on digital adoption and digital innovation, understand what stimulates innovation for the financial services market, and discover the distinction between leaders, learners, and laggarts. Nicols is a former financial services executive, managing director of the FinTech Forge, chairman of Next Money, and speaker at CUES CEO/Executive Team Network, Oct. 10-12, 2017, The Cosmopolitan of Las Vegas.

In this episode, we will discuss the different types of search firms and how they work, the various roles that executive search firms play, and the advantages and disadvantages they offer. Kirschner is partner at Davies Park Executive Search, a leading Canadian executive search firm with offices in Vancouver, Edmonton, Calgary, and Toronto.

In this episode, we will discuss the purpose of salary surveys, trends in credit union executive compensation, and how to obtain and best use survey results. Becher is vice president of Industry Insights, Inc.

In this episode, we will define brand as a business, the changes in brand building strategies, and some of the biggest challenges organizations face to communicate their brand effectively. Lee Yohn is a brand-building expert and author of the bestselling book, What Great Brands Do: The Seven Brand-Building Principles that Separate the Best from the Rest.

In this episode, we will discuss why credit unions should develop risk appetite statements, what are the risks and benefits, and what is needed to implement them at your credit union. Cooley is principal at Synergy Credit Union Consulting, Inc.

In this episode, we will discover what it takes to be more effective negotiators from former FBI kidnapping and hostage negotiator, Chris Voss. Voss is the author of Never Split the Difference: Negotiating as If Your Life Depended on It and featured speaker at the 2017 CUES CEO/Executive Team Network.

Join us as we discover the attributes and responsibilities of lending managers, loan growth strategies, and loan product features and rate design suggestions. As the owner of CU Lending Advice, LLC, Christensen works directly with credit unions in the U.S and Canada as a consultant and teacher specializing in various lending topics. He is also the instructor at CUES School of Consumer Lending.

In this episode, we will explore considerations for retail experience as part of the overall branding and marketing efforts and targeting on what branding means for an organization. Kapcia is the director of retail experience for Weber Marketing Group and serves as one of the faculty members at the CUES School of Strategic Marketing II.

In this episode, we will identify your return on marketing efforts, defining brand, and the driving forces behind branding. Mathes is the director of brand strategy for Weber Marketing Group and serves as one of the faculty members at the CUES School of Strategic Marketing.

Join us as we discuss the roles and responsibilities of credit union boards today, compensation for the board and the risks and benefits they face. Fullbrook is the manager of the Clarkson Centre for Board Effectiveness at the Joseph L. Rotman School of Management, University of Toronto and faculty member at CUES Governance Leadership Institute™.

Join us as we dive deeper into the NTCUE experience. We will discuss the NTCUE process, tips for those looking to join the challenge and the benefits that come from the competition. Cahoon is the community outreach coordinator at Fibre Federal Credit Union and the 2016 NTCUE Winner.

In this episode, we’ll define and explore scaling up excellence, the most common mistakes organizations make in scaling and get an insider take on the Strategic Innovation Institute. Rao is Atholl McBean professor of organizational behavior and human resources, director of the managing talent for Strategic Advantage Executive Program and the co-director of the Customer-Focused Innovation Executive Program.

Join us as we discuss the critical drivers of member experience, how to excel and identify areas of improvement. Neill is the president and founder of Michael Neill & Associates, Inc. and creator of ServiStar as well as one of the instructors at the CUES School of Member Experience.