Informações:
Synopsis
Welcome to the CUES Podcast! Here well talk to industry and cross-industry experts to gain perspective on trends and topics relevant to you and your role at your credit union. Not a CUES member? Learn more and sign up at cues.org/membership.
Episodes
-
CUES 21: Member Experience, an Interview with Mike Neill
01/05/2017 Duration: 22minJoin us as we discuss the critical drivers of member experience, how to excel and identify areas of improvement. Neill is the president and founder of Michael Neill & Associates, Inc. and creator of ServiStar as well as one of the instructors at the CUES School of Member Experience.
-
CUES 20: Strategic Growth, an interview with Stephen Morrissette
17/04/2017 Duration: 29minIn this episode we will discuss the training and teaching at CUES Strategic Growth Institute at the University of Chicago Booth School of Business. Join us as we uncover merger trends both inside and outside the industry, challenges CU’s face and outline Strategic Growth Institute. Morrissette is the adjunct associate professor of strategic management at the University of Chicago Booth School of Business.
-
CUES 19: Innovating with CUSOs, an interview with Linda Bodie
03/04/2017 Duration: 24minAs part of CUES on CUSO’s month-long focus on credit union service organizations, in this episode we speak to Linda Bodie, CEO and chief innovator at Element Federal Credit Union. Linda works with several CUSOs to make her small credit union act big. We will learn more about CUSO’s, their impact on the industry and what partnering can mean for your CU.
-
CUES 18: Social Media Strategy, an Interview with Charlotte Boutz
20/03/2017 Duration: 22minIn this episode, we will explore the role of social media within branding strategy; consider utilizing social media to drive engagement and culture building; discover tips for managing and resourcing social media from a tactical level; and discuss the value of revisiting your current policies and training. Boutz is the director of client experience and the social media strategist for Weber Marketing Group.
-
CUES 17: Improving Member Experience, an Interview with Butch Leonardson
01/03/2017 Duration: 09minIn this episode, we will learn how to improve member experience through the development of an innovation pipeline, learn how to implement it throughout your entire organization and identify your organizations’ pain points. Leonardson is a recognized information technology leader and heads Cornerstone Advisors Inc.
-
CUES 16 : Empowering Ethical Board Decisions, an Interview with Richard Powers
20/02/2017 Duration: 11minIn this episode we will identify the factors that may breakdown decision making by the board, the maintaining of ethics and the role they play in CEO compensation planning. Powers is lead instructor for the CUES Governance Leadership Institute.
-
CUES 15: Professional Development, an interview with Christopher Stevenson
13/02/2017 Duration: 10minCUES 15: Professional Development, an interview with Christopher Stevenson Join us as we explore a brief history of online learning and its evolution as well as the emerging delivery methods for education. Stevenson is the SVP/Chief Learning Officer here at CUES.
-
CUES14: Digital Payments, an interview with Sundeep Kapur
06/02/2017 Duration: 08minCUES14: Digital Payments, an interview with Sundeep Kapur. In this episode, we will explore the world of digital payments and identify what credit unions can do to compete against companies like Pay Pal and fintech. Kapur is the consultant and founder
-
CUES 13: Cybersecurity, an Interview with Jim Stickley
23/01/2017 Duration: 18minJoin us as we identify the areas of biggest risk for cybersecurity attacks; assess the role of credit union directors in relation to fraud and cybersecurity; and discuss what steps you can take to reduce the risk of threats. Our guest is the is CEO of Stickley on Security.
-
CUES 12: Book Recommendations for Strategy Development, an Interview with John Oliver
10/01/2017 Duration: 07minCUES 12: Book Recommendations for Strategy Development, an Interview with John Oliver This is part of a continued interview with John Oliver. In this episode we will discover book recommendations and how strategy gives you a competitive advantage. Oliver is the faculty lead and curriculum designer of the CUES School of Applied Strategic Management.
-
CUES 11: Strategy Development, an Interview with John Oliver
09/01/2017 Duration: 23minCUES 11: Strategy Development, an Interview with John Oliver Join us as we explore the meaning of strategy, the major components in strategic developments and who should be involved in this process at your organization. Oliver is the faculty lead and curriculum designer of the CUES School of Applied Strategic Management.
-
CUES 10: Into the Mind of a CU Market Researcher, an Interview with Ben Stangland
19/12/2016 Duration: 09minInto the Mind of a CU Market Researcher, an Interview with Ben Stangland In a continued interview with Ben Stangland, we will learn more about market research and what questions to consider in branching opportunities.
-
CUES 9: Data Mining, Segmentation and Branching, an Interview with Ben Stangland
19/12/2016 Duration: 21minThinking of opening a new branch? Join us as Ben Stangland, principal and vice president of operations at Weber Marketing Group, examines the process, identifies where to start and how to create and utilize a toolkit for leadership.
-
CUES 8: Effective Strategy Execution, an interview with Michael Daigneault
05/12/2016 Duration: 12minJoin us as we examine the terms of effective constructive partnerships with you board and executive team. Discover what makes a good board member, the value in board assessment and the importance of professional development. Michael Daigneault is the CEO and cofounder of Quantum Governance L3C.
-
CUES 7: Market Opportunity for Member Business Services, an Interview with Jim Devine
23/11/2016 Duration: 17minDiscover why member business services are the most leverageable thing a credit union can do to improve their performance. Jim Devine is founder, chairman and CEO of Hipereon Inc.
-
CUES 5: A Culture of High Accountability, an Interview with Doug Samuels
15/11/2016 Duration: 24minDiscover how mixing unconventional strategies with a culture of high accountability can lead to a transformed and strengthened organization. Doug Samuels is president and CEO of Space Coast Credit Union.
-
CUES 6: Mergers and Acquisitions, an Interview with David Ritter
15/11/2016 Duration: 07minWhat are the biggest mistakes in the merger process that credit unions should avoid? Join us as David Ritter, strategic M&A advisor at Doeren Mayhew, shares his thoughts.
-
CUES 4: Enterprise Risk Management, an Interview with Vincent Hui
28/10/2016 Duration: 15minWhy should credit unions consider enterprise risk management (ERM)? Explore ERM with Vincent Hui, senior director of Cornerstone Advisors, Inc.
-
CUES 2: Achieving a Strategic Rhythm in Your Credit Union, an Interview with Les Wallace
27/10/2016 Duration: 15minExplore strategy and strategic planning for CUs. Discover easy and practical ways to add excitement and more dialogue to your credit union board meetings. Les Wallace is the founder of Signature Resources.
-
CUES 3: A Hero Friendly Culture, an Interview with Jim Bearden
27/10/2016 Duration: 13minUnleash the heroes in your credit union by cultivating the behaviors needed for your organization to achieve success. Jim Bearden is a decorated Vietnam veteran, former corporate executive, and now serves others as a leadership and accountability speaker.