Service Drive Revolution With Chris Collins

It’s hard to innovate in the service drive when new service advisors are trained by the advisors before them, who were trained by the advisors before them. As an automotive consultant who chose to do things differently, it was hard to watch this trend continue over the years. I knew we needed to disrupt the auto service industry in a big way. On this episode of Service Drive Revolution, Jeremy O’Neal of AdvisorFix and I shared five unexpected ways you can increase your ROI in your service department.JOIN THE SERVICE REVOLUTION chriscollinsinc.comFacebook: https://www.facebook.com/ChrisBulldogCollins/LinkedIn: https://www.linkedin.com/company/chris-collins-inc-/Twitter: https://twitter.com/bulldogcollins See acast.com/privacy for privacy and opt-out information.

Come along with us as we revolutionize your service drive. No longer is the service department forgot about. It is the most important part of the business. On this episode, we are taking service advisors that don't know how to connect with customers and turning them into customer collectors. We are taking about service managers who are frustrated working 75 hours a week!It's crazy, that anyone on the service drive is killing themselves going into work and not knowing if they're winning or losing every day to in control of their department, hitting the sales button, running a profitable business and having fun in the process because you know what? You could be having fun. That's a part of the revolution, is having a little bit of fun. That's what this is all about, Service Drive Revolution here with my trusty sidekick, Jeremy O'Neal! See acast.com/privacy for privacy and opt-out information.

To connect with your customer you have to listen. Listen in now as Chris and Jeremy talk about the 5 easy ways for service managers to connect to their customers. They break apart several ways to help arm managers with the service skills needed to grow customer relationships. It’s picking up speed and it’s only here on the Service Drive Revolution with Chris Collins. See acast.com/privacy for privacy and opt-out information.

What should business really look like? Take care of the customer and treat them like you want to be treated. There is a reason many call it the Golden Rule.See how this plays out in the real world with Andrew Comrie-Picard, former high-profile lawyer, pro rally car racing champion, Hollywood stunt coordinator, pro drifter, and founder of ZipTire.Only on Service Drive Revolution. See acast.com/privacy for privacy and opt-out information.

Ever wonder why Service Advisors fail?If you want to succeed, listen in as Chris sits down with service pro, Jeremy O’Neal, and learn the best ways to make – and keep – the customer your number 1 priority, which keeps them coming back.It might not be rocket science, but it's definitely revolutionary - the Service Drive Revolution. See acast.com/privacy for privacy and opt-out information.

This week, Chris sits down to share the winners of the September comp and then answers a few listener questions. See acast.com/privacy for privacy and opt-out information.

In this episode of Service Drive Revolution, Chris sits down with best-selling author and the world’s first Humor Engineer, An(Drew) Tarvin. As the CEO of Humor That Works, Drew spends his time teaching people how to get better results while having more fun. Drew discusses why stress is not a bad thing and how humor allows people to counteract the negative impacts of stress. He explains that laughter counteracts negative impacts that stress has on our body and there are physiological benefits to laughterChris confirms that the principles that Andrew is discussing are applicable to all businesses, including the Automotive Industry and the Service Drive. Listen in to hear the full episode and subscribe today.#servicedriverevolution #servicedriverev #chrisbulldogcollinsLearn more about Humor that Works and Drew Tarvin at https://drewtarvin.com/. See acast.com/privacy for privacy and opt-out information.

Is the problem really volume versus quality?When it comes to drives, service advisors are making mistakes left and right when it comes to balancing volume versus quality. We know this by watching how service advisors are going about their business--how they’re connecting with customers, how receptive customers seem to be to the information they’re being told, and what the outcomes are. And more often than not, when there is an influx in customers, we see the advisors doing their best to get people in and out the door as quickly as possible. The way that these service advisors are looking at it is that if they don’t handle the transaction quickly and keep customers waiting, they’ll lose them. In reality, handling customers this way feeds into their preconceived notions about dealerships: That all service advisors and their employers care about is getting their money as quickly as possible and getting them out the door so they can take another car in. So even though service advisors think that they’re maki

What do Michael Jordan and the Chicago Bulls have to do with your Service Drive? According to Top Dog Service Advisor Coach, Mario and Chris Collins - everything.  Which is more crucial, super talented players, or a team to have the right players on the court at the right time with the right plan?Did you know that NBA team owners and executives are going out of their way to find talented coaches with three main qualities - adaptability, collaborative problem solving and effective communication?  By following their lead and finding these qualities when you hire managers Chris and Mario believe you will see huge improvements in how your shop runs. Tune in to hear Mario and Chris break down the plan of attack to find the best managers out there and explain how you can change the way you “coach” your team to get them working harder and create a culture where everyone can thrive in the process. See acast.com/privacy for privacy and opt-out information.

Welcome back to Service Drive Revolution! This week on part 2, Joe and Damon continue their conversation on what makes these two seasoned Service Managers tick, how they got to be industry leaders, and what you can do RIGHT NOW to get to where you want to be at your dealership. to Service Drive Revolution to hear part 2 of this powerful sit down with these top performing service managers and Elite Members. Make sure you go back and listen to part 1 if you haven't already. See acast.com/privacy for privacy and opt-out information.

Three service drive pioneers light up cigars and give you a peek behind the curtain to learn what makes them tick, how they got to be industry leaders, and what you can do RIGHT NOW to get to where you want to be at your dealership. Make sure you subscribe to Service Drive Revolution to hear part 2 of this powerful sit down with these top performing service managers and Elite Members.  See acast.com/privacy for privacy and opt-out information.

Service departments are soon to be the bread and butter of dealerships across the country.  People on the road today are driving older, higher mileage cars than ever before - and there has been a recent decrease in new car sales. By changing the way you think about advertising and breaking the cycle of sending out the same tired fliers for discounted brakes, you can get more people into your shop if you zero in on what is important to your customer - time and convenience. On this bite sized episode of Service Drive Revolution, Chris and Sylvia talk about how this new trend might be your greatest marketing tool. Tune in to hear Chris and Sylvia break down your new marketing strategy, announce the June comp winners and discuss where they think the automotive industry is headed.Join us a #topdog2019. Tickets are now available at chriscollinsinc.com See acast.com/privacy for privacy and opt-out information.

Charles Sanville ("The Humble Mechanic"), a Master VW tech, just threw in the towel on his 9-5 gig to work full time on his automotive know how blog. Jaded by the industry, he has worked hard to create a resource for customers as well as techs that lets you in behind the garage door. Charles chats with Chris about why people have stopped trusting techs and service advisors and how you can make a few powerful adjustments to how you run your shop that will not only bring in more customers but will keep them coming back. It’s amazing how far a little southern hospitality can go! Tune in to hear how you can gain customer retention as well as improve the environment for your technicians to keep them showing up and working hard. See acast.com/privacy for privacy and opt-out information.

Top dog intel on how to run your shop more efficiently while providing your customers with the care and attention they need to keep them repeatedly coming back!Chris and Sylvia are joined by Service Advisor Coach extraordinaire, Coach Super Mario. This trifecta of training expertise answer your questions and relive nightmare stories from the salesroom floor.More money from your service drive - and the May comp winners.   See acast.com/privacy for privacy and opt-out information.

Are service advisors no longer necessary?  Will they be replaced by software?Jack Gardner created Service Concierge - a software program that starts in the house of the customer. A customer can log in, schedule a service and after entering the mileage, get any additional recommended services. Then they can also input problems they are having with the car and get a diagnosis and price estimate on the app.  When the customer brings the car in, they check in at a kiosk and the tech gets the RO directly from the app. They’ve completely cut out the need for a service advisor.Or have they? What does this mean for your service department? Tune in to hear what Chris really thinks about this new tech and how you can prepare yourself for the wave of artificial intelligence that seems to be taking the nation by storm. See acast.com/privacy for privacy and opt-out information.

Peloton has designed a fantastic business and next-generation sales model that can be applied to the automotive industry. After a disappointing visit to a store, Chris has some words to share with John Foley, the owner of Peloton. Listen in to hear how Chris can guarantee the company could double its profits by heeding his advice.Chris relives his journey at Crevier BMW from service to sales and how he learned the psychology of sales and built a training program to guarantee you will not only sell more cars - but more expensive cars.In addition, Chris and Sylvia answer listener questions, announce the April comp winners, and Chris puts Sylvia on blast for showing up to a video call underdressed... See acast.com/privacy for privacy and opt-out information.

Glenn Lundy says the secret to his success is in redefining the “Golden Rule.” He says you have to “treat others the way that they would treat themselves,” and cater to a customer’s individual needs. Glenn Lundy is an industry leader, consultant, and father to seven. To say Glenn has a storied past would be a grave understatement. His career in car sales started when he got himself into hot water in his early 20s and needed a well-paying job fast. He saw an ad for a dealership that guaranteed he could make $5000 a month so he went running. They said he needed to sell 20 cars a month to make that money and he did right away. He worked his way up to manager but his personal life was falling apart and in a fury of resentment he picked up and moved to Vegas to be a professional poker player. He lost everything, had terrible credit, not a penny to his name and burned every bridge. So, he went back to what he knew could make him good money, selling cars at Dan Cummins in Paris, Kentucky.Glenn hated the culture

Economists are predicting that Trump’s new tax reform will likely cause a big dip in auto sales this spring. Find out what Chris thinks about the doom and gloom sales predictions and what you can do to stay ahead of the curve.Listen in to talk about a recent NADA article that claims dealerships are losing money in operations for the first time and a discussion about how training service managers might be one way to fight off a decrease in sales. Chris and Sylvia answer listener questions, announce the March comp winners, and Sylvia comes clean about something she lied about on-air.  See acast.com/privacy for privacy and opt-out information.

Lisa Copeland received “The Walter P. Chrysler” Award for sales and service excellence, was named one of the Five Most Powerful Women in Austin by the Austin Business Journal, broke the sales record at Fiat for selling 100 brand new Fiat 500s in a month and is the co-author of Crushing Mediocrity.Today, she teaches you to follow the money.Lisa’s serendipitous career in the automotive industry started while she was attending fashion school in Dallas, Texas. After crashing her car – and lacking the funds to fix it – Lisa got a job at a local dealership so she could drive a demo. She quickly realized that not only are there very few women working in the automotive world but that they are totally underserved - women don’t buy cars - and she could see why. She became determined to cater to female clients as well as minorities and millennials. Her MO was simple, make the car shopping experience as pleasant and exciting as shopping for shoes. By following the money to see who is spending where and applying her custo

On this week’s episode, Chris, and head of Salvation at Chris Collins Inc., Sylvia, announce the February comp winners, discuss why artificial intelligence might be every Service Advisors’ biggest competition right now and answer some of your questions!   Chris deals out advice on how to handle major recalls at your dealership, brainstorms with Sylvia about a new app that might take some of the pain out of getting to and from the Service Department for the customer and reveals how you can make friends and influence people as a Service Advisor. Tune in to hear your questions answered, and as always, subscribe now so you can stay up to date with Service Drive Revolution. See acast.com/privacy for privacy and opt-out information.