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[187] It's safe to say we've come a long way since the first synthesised dye in 1863: products have evolved a great deal, and so have application techniques. Currently, you could probably list over 50 colour trends travelling back and forth across the globe, with some going viral overnight. For a first-time colour client, it's easy to think that anything is possible — after all, social media does make us feel like the sky is the limit in terms of creative colour. However, not everything is always possible, and most definitely not in one appointment. If you truly care for the result, you never just get a colour. You commit to one. That means agreeing to consultations, multiple appointments, home care, maintenance, being patient, and of course, being conscious it will require a certain budget. Featuring Kristina Russell (@colourkristina), salon owner, multiple award-winning hair colour specialist, educator, and podcaster herself, this week's episode explores what her bespoke colour journeys look like for both

[186] Assessing staff performance is often a threatening process for both managers and employees. However, when you put in place clear KPIs, agree on a plan of action, and put your staff in control of their performance, you provide an opportunity to discuss progress and make aligning employee and company goals easier. The problem with statistics isn't the data itself; it's how you interpret it. Looking at figures alone to get an unbiased picture of an employee's performance might feel logical, but in the end, it will give you the wrong overview or assessment. Numbers without context are just that: numbers. Featuring Hellen Ward (@hellenwardltd), co-founder and managing director of Richard Ward Hair & Metrospa (@richardwardhair), this week's episode dives into her approach to KPI management, interpreting data, assessing staff performance, and so much more. Links: Learn more about Hellen & her coaching/consultancy services: https://www.hellenward.com  Click here to subscribe to the weekly Phorest F

[185] When we talk about benchmarking, we talk about identifying opportunities for improvement within a business. On paper, that's simple enough... but what does that look like within the hair & beauty industry? Featuring Data-Driven Salon Experience speakers Joshua Howard (Vish Co-Founder & CEO) and Britni Volkman (Phorest Salon Success Manager), this week's episode dives right into the topic. Bringing to light industry experience and insights throughout, we discuss benchmarking's purpose and importance, talk about salon business metrics, solutions to major industry pain points, and so much more. As platinum sponsors of the month-long look at metrics proposed by Salon Today's Data-Driven Salon Experience, Phorest is proud to say that all sessions are now available to watch on-demand (at no cost) — click here to register! Links: Watch Joshua Howard's DDSE session: https://bit.ly/2HXBJug Watch Britni Volkman's DDSE session: https://bit.ly/3kUdD1X Access our secondary lockdown resources: https://b

[184] In a post-COVID world, less waiting time for clients inside the salon is essential. This week's episode features recent podcast recaps in addition to an interview with Rob Hewitt, Head of Product Marketing & Retention at Phorest. In said interview, he’ll be discussing Phorest’s latest US feature, Phorest Chat. Bringing the human touch to your clients will never have been easier with one-to-one text conversations with your clients from your dedicated salon SMS number. Links: Watch the US “Lifestyle Recruiting” webinar on-demand: https://bit.ly/2GcUWHO Watch the UK/IE “Back On Track” webinar on-demand: https://bit.ly/34EdHNB Watch the AUS “Booking Policy” webinar on-demand: https://bit.ly/34DXZCb Click here to subscribe to the weekly Phorest FM email newsletter This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.  Leave a Rating & Review

[183] This episode is dedicated to the hard-working, busy salon professionals. The ones who commit each day of their professional lives to make their clients look and feel amazing. It aims to celebrate excellence in service, how much salons care for their clients, and how hard they work to gain an excellent reputation. Featuring feel-good stories, reflections, and tips from Phorest Client Experience Award recipients in both the UK and the US, we hope to make you smile, perhaps even pick up the phone and check-in on some of those wonderful clients of yours who always seem to make your day shine brighter. More specifically, you’ll first hear from Robbie Ellis, Sales Director at the Beauty Temple Group, Sophie Hare, Owner of HARE, and Beauty — both in the UK. Following suit, you’ll hear from Cynthia Perry, Owner of Cynergy Color Bar, Marcia Mehrali, Owner of Beneath The Surface Spa and Heather Spath, Owner of Mod Hair Color Salon & Beauty Store — all three in the US. Links: Watch the UK/IE “Back On Track

[182] If you don't already meet someone like a salon coach or a mentor to discuss your career or business setbacks or to plan for the future, then you should. Having a few people in your corner is one of the most invaluable things. However, finding a mentor doesn't happen overnight, and for it to be a successful arrangement, you'll need to show up and put the relationship before the mentorship. Featuring salon owner, educator and celebrity stylist Georgia Bell (@georgiabellhair, @societybygeorgiabell), this week's episode discusses the right and wrong ways to approach people who inspire you, why mentors look for commitment, investing in yourself & paying it forward, as well as Georgia's education programs. Links: Learn more about Georgia, her salon and education: www.societygeorgiabell.co.uk Register for the Data Driven Salon Experience: https://www.datadrivensalon.com/experience Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1 This episode was edited and mixe

[181] When you think of great leadership, the words that come to mind might be accountability, confidence, passion, empathy, transparency, self-awareness and integrity. Rarely do we think about humility first. Yet, leading with humility can have profound and positive impacts on one's inner circle and peers. Featuring Karan Burke, Director of Ebano Ballinteer, Myskincare.ie, and Co-Founder of The Beauty Managers, this week's episode discusses facing adversity with leadership, drive & a positive outlook, finding stillness through change, building security for yourself & others, and much more. Links: Register for the Data Driven Salon Experience: https://www.datadrivensalon.com/experience Register for the "Back On Track" Live Webinar: https://bit.ly/36Ig2IH Learn more about The Beauty Managers: https://thebeautymanagers.com/ Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1 This episode was edited and mixed by Audio Z: Great music makes great moments. Montrea

[180] September: less episodes, lots of planning! We're headed into the last quarter of the year and preparing the 13 remaining episodes to Season 4. This week on the show, we talk about online reputation with Salon Business Advisor Sinéad Norman, discuss our recent episode on community, announce a few upcoming blogs, webinars and everything else in between. Links: [Blog] The Importance Of Reviews & Getting To The Top Of Google With The Phorest Online Reputation Manager: https://bit.ly/3jltypm [Webinar] Lifestyle Recruiting, Building A Salon Team That Helps You Scale: https://bit.ly/3n71Vmb [Online Event] Data Driven Salon Experience Free Registration, from Sept.28 to Oct.30: https://www.datadrivensalon.com/experience Click here to subscribe to the weekly Phorest FM email newsletter This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.  Leave a R

[179] Suppose life longevity can be rooted in our level of connection to others. Would it be such a great leap to think that career longevity might have its roots in connection too? What if the story we made ourselves about successful people and success too often failed us; made us doubt our worth, skills, knowledge, experiences? What if support from like-minded people and professionals was at times all we needed to keep going? Featuring Alison Alhamed, Vice President of Social Media & Community at R+Co, this week's episode takes a look into the meaning of "community," and discusses how brand-engineered ones can positively impact businesses, careers and lives altogether. Links: Learn more about R+Co: https://www.randco.com Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1 This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally prod

[178] This ‘new normal’ definitely hasn’t come without its challenges, but the good news is Phorest is here to help. Catch up on everything that's happened in August! This week's episode features recent blog and podcast recaps in addition to an interview with Product Manager Aisling Scolard on Phorest Salon Software's new and improved Email Editor. Links: [Blog] Digital Consultation Forms, A Step Closer To Your Safe & Paperless Salon: https://bit.ly/2ED7qYa [Blog] Taking Control Of Your Colour Business With Vish: https://bit.ly/3gF2NtD [Blog] Life Beyond COVID-19, Your Have 3 Types Of Salon Customers: https://bit.ly/34VCOMz Click here to subscribe to the weekly Phorest FM email newsletter This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.  Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more a

[177] This week's conversation is more like a story, a trip down memory lane, as the title suggests. On the show, we welcome Sarah Doyle, owner of Templeogue Beauty Clinic (@templeoguebeauty) in Dublin — one of Phorest Salon Software's first clients, going back 17 years ago. We discuss her journey with Phorest, what it was like back in the days, the features she's adopted over time, and how from listening to clients, she's gained insights into what they look for in a salon; what's important to them. Links: Visit Templeogue Beauty Clinic's website: https://templeoguebeautyclinic.ie/index.html Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1 This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.  Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more about Phorest Salon Sof

[176] Reaching the $1+ million in revenue mark in business doesn't mean everything is smooth sailing or running at its peak performance; growing pains are still very much part of the process. And while they can be challenging in the moment, overcoming them can create competitive advantage opportunities. A little over a year ago, NYC-based salon D Anthony (@d_anthonyhair) underwent a culture reset led by entrepreneur, salon owner and master stylist Derek Anthony (@derek__anthony_), for which the central theme was modernization. Featuring the man himself, this week's episode discusses what rethinking the D Anthony brand and its operations both required, as well as how communication and mobile technology usage — among other things — were vital pieces to the salon's next stage of business growth. Links: Visit the DAnthony salon website: http://danthony.com/ Schedule a complimentary call on Culture Curators: https://www.myculturecurators.com/bookings/ Click here to subscribe to the weekly Phorest FM email ne

[175] When the coronavirus pandemic hit earlier this year, James Davis went back to digging deep, working 16-hour days, and thinking outside the box to figure out what he could do to keep his various business operations alive and lead positively through change and uncertainty. Enabling his salon, Clay, to financially evolve while supporting the team with a new work platform as they returned, his 'thinking outside the box' mindset also led to a village togetherness featured in national newspapers and magazines. Inspired by the "Pay It Forward" mentality and determined to give back to the very people who had contributed to his entrepreneurial success over the years, James Davis pulled together volunteers from all fields and launched Oxshott Delivery.  In this episode, hear Phorest's CEO Ronan Perceval and entrepreneur James Davis discuss recent projects, what changes both lockdown and reopening have brought to his salon, and how leading positively through change positioned him and his local businesses as comm

[174] Life beyond COVID-19 is having salon owners around the world think differently about their business. From cleanliness procedures to staff rosters, booking appointments and selling retail, various processes are undergoing considerable changes. Featuring salon owner Greg Clarke (Collage Hair Group, Hairbrush.ie) and Operations Director John Hickey (The Green Room), this week's episode takes a look at what reopening has been like for Irish salons after weeks of lockdown. Links: Click here to subscribe to the weekly Phorest FM email newsletter This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.  Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more about Phorest Salon Software.

[173] Catch up on everything that's happened in July! This week's episode features recent blog and podcast recaps in addition to an interview with Product Designer Mikey Cannon on one of Phorest Salon Software's many features keeping your salon staff and clients safe: pre-send consultation forms. Links: [Blog] How To Maintain A Post-Lockdown, Top-Quality Salon Experience: https://bit.ly/304c0GU [Blog] US Beauty Booking Habits Post-Lockdown: https://bit.ly/2CMO42h Click here to subscribe to the weekly Phorest FM email newsletter This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.  Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to learn more about Phorest Salon Software.

[172] How many business owners do you know today that can proudly say their employees spend, on average, ten years within the organisation? Probably not many. Welcome to House of Colour (@houseofcolour): the biggest award-winning salon group in Ireland, with six salons, one academy, and impressive staff retention statistics. Featuring David Campbell, owner of House of Colour group and current President of the Irish Hairdressers Federation, this week's episode discusses apprenticeships' value. David is also an international educator, platform artist, business advisor, stage presenter, a two-time IHF Icon award winner, and an IHF Lifetime achievement award recipient. Links: Visit House of Colour's website: https://www.houseofcolour.ie/ Access the Back In Business, With Phorest information page at www.phorest.com/c19 Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1 This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge

[171] The industry is likely never to go back to the way it operated before COVID-19. As salons and spas progressively reopen, they are also shaping a new normal. Before the pandemic, people conceived of beauty experiences in four main ways: convenience, skills, pampering and an indulgent experience, and finally, a sense of connection and community, visiting the same beautician every single time and being able to talk about personal and beauty-related issues. Will that remain true for years to come? That's what companies like Foresight Factory are in the business of predicting. Featuring CEO and co-owner of Foresight Factory, Meabh Quoirin, this week's episode discusses consumer trends and insights that are changing the hair & beauty industry's foreseeable future. Links: Visit Foresight Factory's website: https://www.foresightfactory.co Access the Back In Business, With Phorest information page at www.phorest.com/c19 Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T

[170] #30Days2Grow is a unique business growth challenge designed to help salons build both team spirit and revenue. This year's challenge launched on April 20th — about a month into lockdown for many countries around the world — making it a quaranTEAM edition focused on helping salon owners and their teams plan their reopening strategy and put their brand at the forefront of their clients' minds. Featuring salon owner Stacie Collier of MANE Salon Basingstoke Ltd (@mane.salon.basingstoke), this week's episode revisits her first weeks of lockdown and discusses her thoughts on the challenge. Links: Visit MANE Salon Basingstoke Ltd's website: http://manesalonbasingstoke.co.uk Access the Back In Business, With Phorest information page at www.phorest.com/c19 Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1 This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have thei

[169] Catch up on everything that's happened in June! Featuring recent blog and podcast recaps as well as interviews with Phorest Salon Software CEO Ronan Perceval, Education Trainer Rachel McAdam and Product Designer Richard Cullen, this week's episode is all about supporting your reopening strategy. Links: [Blog] The 3 Marketing Emails You’ll Need for A Successful Salon Reopening: https://bit.ly/2YIuMmP [Blog] Salons Reopening: Survey Reveals That Main Concern Is Safety Of Staff: https://bit.ly/2BaRxH3 Access the Back In Business, With Phorest information page at www.phorest.com/c19 Click here to download the Back In Business playbook Click here to subscribe to the weekly Phorest FM email newsletter This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.  Leave a Rating & Review: http://bit.ly/phorestfm  Read the transcript, or click here to le

[168] For the past few months, salons around the world closed their doors to help manage and contain the COVID-19 pandemic. We are now starting to see hair, beauty, barber and spa businesses in various countries getting back in business as restrictions are lifted across Europe and the US. Featuring salon owners Amber Pope (Salon 27 in Arizona, USA) and Amanda Baer (Something You Salon & Spa in Illinois, USA), this week's episode sheds light on what getting back in business after weeks of lockdown really looks like. Links: Save your spot on Gloria Murray's UK/IE Salon Finance Recovery Plan webinar: https://bit.ly/3hO5WJv Access the Back In Business, With Phorest information and downloadable resources at www.phorest.com/c19 Click here to subscribe to the weekly Phorest FM email newsletter This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.  Leave