Small Business Show

How can you track new customer leads and commitments you have made to your customers without using a complex CRM software system? Join us today for more Small Business Therapy where your hosts Shannon Jean and Dave Hamilton help a listener come up with a simple system to manage leads and customer requirements. 00:00:00 Small Business Show #312 for Wednesday, January 27, 2021 00:01:55 Business Therapy: Scott-Tracking Leads FileMaker Pro SalesForce Fiverr for FileMaker Developers 00:16:14 SPONSOR: Amazon Pharmacy. Amazon Prime Members can save on prescription medication when not using insurance and get FREE 2-Day delivery! Learn more at Amazon.com/SBSRX 00:17:39 SPONSOR: Headspace. You deserve to feel happier, and Headspace is meditation made simple. Visit HeadSpace.com/SBS to get started. 00:19:15 Chuck-Don't Change a Thing... except maybe this? 00:22:07 David-Future Show Ideas 00:25:49 SBS 312 Outtro

It's time once again for a Small Business Therapy session! On this episode of the Small Business Show, co-host Shannon Jean describes (rants?) his frustration to Dave Hamilton with a customer fraud situation and asks about the best methods to avoid fraud in the future. We also focus on how established relationships can assist you when you need it but that they must already have trust and added value before asking for help. Join us for episode 311 of The Small Business Show! 00:00:00 Small Business Show #311 for Wednesday, January 20, 2021 00:01:43 Business Therapy: The Customer goes bad 00:06:01 SPONSOR: RemoteHQ - Get Three Months Free of a RemoteHQ Workspace at RemoteHQ.co/SBS 00:08:53 We Love Mistakes...which one did we make today? Add value to your relationships before you need to leverage them 00:21:48 SBS 311 Outtro feedback@businesshow.co The Small Business Support Group

Does the Parler App and business have a free speech problem or just a Small Business problem? Join your hosts Shannon Jean and Dave Hamilton as they discuss what happens when you rely too much on a single supplier or customer for your success. Hear why Dave thinks "If you rely on one source, you don't really own the business - your source does." 00:00:00 Small Business Show #310 for Wednesday, January 13, 2021 00:01:24 If one company can make or break your business, it wasn’t your business to begin with. 00:08:53 SPONSOR: LinkedIn Sales Navigator. Start your 60-day free trial of LinkedIn Sales Navigator today by going to LinkedIn.com/smallbusiness 00:10:47 Who does your business rely on? feedback@businessshow.co 00:17:41 SBS 310 Outtro The Small Business Support Group

Welcome to the first Small Business Show experience of 2021! We hope you had a great holiday, all things considered, and we’re excited to be with you for what will surely be a terrific year with some tremendous success for all of us. Join us as your hosts Shannon Jean and Dave Hamilton talk about how their various businesses performed in 2020 with insights into why they did better or worse during the Pandemic and what they expect to do in 2021. 00:00:00 Small Business Show #309 for Wednesday, January 6, 2021 00:01:38 How was your year? 00:10:41 SPONSOR: Issuu. The All-In-One Tool To Create & Distribute Great-Looking Content. Get Issuu for free or get 50% off a Premium account. Both at Issuu.com/podcast with promo code SBS. 00:12:19 Why was your year like that? Be Ready for The Rebound 00:27:53 Predictions for 2021 Prediction: US reopening truly begins April Prediction: Q4 next year will be ROCKIN’ Prediction: 2022 will begin the “Roaring Twenties” for us Prediction: Bitcoin will doubl

Welcome to another Small Business Show experience. This is the show that is by, for, and about Small Business owners. Today’s episode is a grab bag of topics that your hosts Dave Hamilton and Shannon Jean have gathered throughout the year. Small yet important topics that we want to spend some time today discussing. First, you will get a chance to provide input on what we feature on the show each week for 2021 and beyond. Changes are afoot and we want to hear from you! Connect with us and share your thoughts to make the Small Business Show more useful for you. Then it's on to a discussion about asking questions instead of making statements, the fallacy of sunk costs, and the importance of action for you and your team. 00:00:00 Small Business Show #308 for Wednesday, December 23, 2020 00:01:52 What do you want from the show? Experimenting with Different Formats in 2021 feedback@businessshow.co 00:18:15 SPONSOR: TextExpander lets you be both efficient and accurate. TextExpander.com/podcast gets yo

We talk about decision making frequently on The Small Business Show. One of our oft-repeated bits of advice that came from a previous guest was to never make fear-based decisions for your business. Today on the show we have a guest that is all about making Data-Driven Decisions and how using and visualizing your company data can dramatically impact your success. Jack Tompkins is Managing Partner and Founder of Pineapple Consulting and we are super interested in hearing how they use Small Businesses existing data to help them succeed. Jack Tompkins, Managing Partner and Founder of Pineapple Consulting Brian Friss on Small Business Show: “Don’t Make Fear-Based Decisions” “There’s never a wrong risk, there’s only a wrong price” Demystifying Data for the Average Small Business Owner Excel and Tableau Gut Instinct vs. Data Science SPONSOR: Issuu. The All-In-One Tool To Create & Distribute Great-Looking Content. Get Issuu for free or get 50% off a Premium account. Both at Issuu.com/podcast with promo

As we wrap up a very interesting and often challenging Small Business year, it’s time to revisit those tasks and opportunities to take advantage of before we close out December. On this episode of the Small Business Show, your hosts Shannon Jean and Dave Hamilton share their strategies for closing out the year on a high note. Taking care of things that need to be dated for this calendar year and not missing out on ways to save money, pay fewer taxes, and complete the Executive Summary to keep an ongoing journal of what happened with your Small Business in 2020. Listen in and then join us at the Small Business Support Group to share your stories, ask questions, and connect with your hosts Dave Hamilton and Shannon Jean. 00:00:00 Small Business Show #306 for Wednesday, December 9, 2020 00:01:50 Shannon and Dave Share their reflections on the year 00:07:15 2020 EOY Decisions 00:08:41 Let’s start with the financials 00:09:42 Action Item: Call (or email) Your Accountant Today We Love Mistakes 00

We have spoken to hundreds of Small Business owners over the past 6-years here on the show. A small batch of those folks were franchise owners that have had success with various franchise opportunities. Today on the show, we get a chance to talk to Andrew Millar, a Franchise Sales Specialist with UBreakIFix. We’re going to dig deep into the franchise business model to see what makes it work for some people who want to run their own business but have some back office and marketing support via a franchise. We’ll also learn more about UBreakIFix and their specific franchise. 00:00:00 Small Business Show #305 for Wednesday, December 2, 2020 When you don’t know how to do something, do the wrong thing. Someone will guide you.  Andrew Millar, Franchise Sales Specialist with uBreakiFix When Franchising: Find a proven business model Find a company with support Find a built-in, loyal customer base Controlled competition from the same brand A team dedicated to your success 16:35 SPONSOR: RemoteHQ

There’s nothing better than having a Small Business Show listener reach out to us with a request to be on the show. Recently, we were contacted by a listener via LinkedIn with a compelling message about his experience starting and selling a Small Business and about the challenges of being in the ticketing and live event business that was completely shut down due to Covid. Evan Samet founded TicketInsider in 2013 and after experiencing significant success, he sold the company in 2018. Evan is now the VP of Purchase and Marketing at Key Investment Group, another ticketing and VIP experience company. Join your hosts Shannon Jean and Dave Hamilton as we take a deep dive into the ticketing and live event business to learn how they are surviving during Covid and their plans to thrive once live events return.  00:00:00 Small Business Show #304 for Wednesday, November 25, 2020 Please…Review The Small Business Show Evan Samet, Founder of TicketINsider, Vice President of Purchasing & Marketing at Key Investment

There’s so much to figure out with digital marketing on social channels like Facebook and Instagram. Techniques for finding success need to be continually measured and updated since what worked a few months ago may no longer have an impact. Finding a trusted source for help can be a challenge. Joining us today on The Small Business Show is the Founder and CEO of Divine Social. Traci Reuter has decades of sales and marketing experience and now focuses her expertise on helping companies create and focus their strategies for digital marketing success. 00:00:00 Small Business Show #303 for Wednesday, November  18, 2020 Creating Facebook, Insta, Pinterest campaigns with Traci Reuter from Divine Social Entrepreneurship: Start out of necessity, continue for the freedom (or flexibility) The allure of predictability Evergreen advertising funnel - Three pillars Building audience Create engagement Generate conversions Bring your customers into your ecosystem first SPONSOR: Headspace. You deserve

As Small Business owners, we are all laser-focused on creating healthy and profitable businesses as part of the path to living a Charmed Life. But what about building your own personal brand? Expanding off of your business success to create a network of success based just on who you are. Today on the show, we are joined by one of our favorite guests to discuss the art of personal branding. Brian Burke is the Founder and Chief Mac Man at SellYourMac.com, Founder of RenewedMacs.com, he’s a Board Member and Technology Chair for the Adopt a Class Foundation, and he’s pretty much the most active person you will find on LinkedIn with over 14,000 followers. He’s the guy in the bright blue suit with the huge smile on his face, and today, we’re going to talk about Brian’s take on the power of building your personal brand. Join your hosts, Dave Hamilton and Shannon Jean, as we take a deep dive into what it takes to build a successful personal brand and vast LinkedIn network. 00:00:00 Small Business Show #302 for We

Small Businesses come in all shapes and sizes. Some of us want to build companies with large teams of employees and multiple locations while others want to be solopreneurs to create a Charmed Life without those responsibilities. Joining us on the show today is Lise Cartwright, founder of Hustle and Groove, Author, and creative business strategist. Lise has built her success around creating content, helping Small Businesses create compelling messages, and empowering others to build revenue streams that bring freedom and flexibility to their lives. Join your hosts Shannon Jean and Dave Hamilton as they learn about self-publishing, content creation, side hustles, and more! 00:00:00 Small Business Show #301 for Wednesday, November  4, 2020 00:01:22 SPONSOR: Linode. Instantly deploy and manage an SSD server in the Linode Cloud. Get a server running in seconds with your choice of Linux distro, resources, and choice of 10 node locations. Visit Linode.com/SBS to start with a $100 credit.  Interview with Lise

It's the 300th episode of The Small Business Show! We start this special episode with a conversation about some of the most important lessons we have learned over the past 6-years of recordings and guests. Then it's on to a great interview! Want people to remember your name? Feed them.  Our guest today has built a business around making a great impression on your current and potential customers with branded boxes of goodness that will put a smile on everyone’s face. Chelsea Martin is the Co-Owner of Noms Bake Shop where they specialize in connecting you with your customers on an entirely different level than standard marketing techniques. Since we all love cookies, I’m especially interested in learning about how they have created a business around something so important to all of us. Join your hosts Shannon Jean and Dave Hamilton as we learn why Noms isn't really a cookie company after all. 00:00:00 Small Business Show #300 for Wednesday, October 28, 2020 300 Episodes of SBS Takeaways from 300 Episod

Today we get to focus on one of my least favorite, yet arguably most important topics for Small Business owners. Managing your accounting and cash flow is critically important to make your business successful and to keep it healthy. The reason accounting isn’t my favorite topic is that I am just not very good at it. I have focused most of my business efforts on the top line of sales and growth - not always the best technique. Today I am looking forward to learning more about how choosing the right CPA and advisor can help achieve better results and help business owners take their companies to the next level. To help educate us today we are joined by Courtney DeRonde, a Managing Partner from TDT CPA’s and Advisors. 00:00:00 Small Business Show #299 for Wednesday, October 21, 2020 00:01:07 SPONSOR: Linode. Instantly deploy and manage an SSD server in the Linode Cloud. Get a server running in seconds with your choice of Linux distro, resources, and choice of 10 node locations. Visit Linode.com/SBS to start

We are flooded with information each day - articles, headlines, podcasts, news, and more. Today, our guest runs several businesses built around curating this flood of content into something worthwhile to read or listen to. Stories that have lasting value, and that can change your life. Uri Bram is the CEO of The Browser and The Listener - businesses built around curation that we are excited to learn more about. 00:00:00 Small Business Show #298 for Wednesday, October 14, 2020 00:01:14 SPONSOR: TextExpander.com/podcast gets you 20% off your first year Uri Bram, CEO of The Browser, The Listener, The Viewer We need curation! The Plan: Flow with Everything Make Yourself the Hub of Uncommon Experiences Be intentional with your business, with your metrics We Love Mistakes! We’ll only recommend something if it’s still going to be interesting in ten years Identify Mistakes of Omission The Bootstrapper’s Dilemma Uri Bram: “I make things out of thoughts.” Sort out your problems first. SB

Interested in starting a Small Business selling private-label products on Amazon and other marketplaces? Join your hosts Dave Hamilton and Shannon Jean as they meet Janis Carmena of Ecommerce Queen Bee. Janis shares her story of success that has led her to help others succeed with private-label sales. There's a ton of great tips on this episode that you don't want to miss! Listen in and then visit the Small Business Support Group to ask your questions and join the conversation. 00:00:00 Small Business Show #297 for Wednesday, October 7, 2020 00:01:22 SPONSOR: Linode. Instantly deploy and manage an SSD server in the Linode Cloud. Get a server running in seconds with your choice of Linux distro, resources, and choice of 10 node locations. Visit Linode.com/SBS to start with a $100 credit.  00:03:02  Janis Carmena, Ecommerce Queen Bee, Vanisle Trading Retail Arbitrage, a How To! Then to Private Label “What Can I Learn from this Thousand Dollar Mistake?” Sad Turtle Straw Video No Straw Challeng

Join us today on The Small Business Show as we discuss ways to make your customer service solutions remarkable. Learn about the Two Tokens concept of customer service and how it is used to diffuse conflict and get customers back on your side when problems occur. Also discussed is how to empower your employees to make the right kinds of customer service decisions, how to use templates to be sure your support messages are cohesive, and much more. 00:00:00 Small Business Show #296 for Wednesday, September 30, 2020 00:01:00 Relaunching our Facebook Group 00:01:55 Every Business is the Customer Service Business 00:04:59 Earn Loyalty: Solve Your Customers’ Problems 00:08:08 Discover Your Business’s Convenience Points 00:10:20 Two Tokens Concept of Customer Service 00:17:24 Today’s Sponsor: Please Review our Partnerships Books  (and we’ll even reimburse you if you like!) 00:19:25 De-escalate the conflict 00:24:29 Empower your Employees 00:28:00 Make your message remarkable Use TextExp

It's time for your questions on The Small Business Show! On this episode Dave Hamilton and Shannon Jean take on three topics that need solutions including providing health care for you and your employees, taking loans from family members, and when the right time to hire new employees. Join us and then visit the Small Business Support Group to join the conversation! 00:00:00 Small Business Show #295 for Wednesday, September 23, 2020 feedback@businessshow.co 00:03:25 Charles: What do you two do about health insurance for yourselves, your families, and your employees? Find an Independent Insurance Agent Health Markets to find an Agent 00:17:30 Bill: Should I borrow $50K from my father-in-law? File a UCC Financing Statement with Your State Promisory Note Template Partnerships Can Kill You! Who guarantees the loan? 00:27:26 SPONSOR: BuildHR. Sync up with Kelly, Your HR Nerd. Text (720) 513-2474 to sign up. 00:29:30 SPONSOR: PDFpen and PDFpenPro is your ultimate PDF viewing and ed

Love them or hate them, meetings are a necessary part of running your Small Business. So how do you structure your meetings to make them successful, efficient, and productive? On this episode of The Small Business Show, join your hosts Shannon Jean and Dave Hamilton as they take a deep dive into the strategies they have used to make the most of meetings. Important questions will be answered, such as do you need to actually have a meeting and who really needs to attend along with proven techniques to have the best meeting you can. Listen in, then join us at the Small Business Support group to get your questions answered! 00:00:00 Small Business Show #294 for Wednesday, September 16, 2020 00:01:14 Send us your feedback to feedback@businessshow.co Shannon Jean on LinkedIn Dave Hamilton on LinkedIn 00:04:40 Meeting Strategies Does the meeting need to happen? Why? With whom? Do I need to be there? 00:10:57 Create the environment of contribution Bring one question “You and I need

Why do some people seem to be so lucky? Can you make yourself luckier than others? How can luck impact your Small Business? Join Dave Hamilton and Shannon Jean today for episode 293 of the Small Business Show to answer these questions and more! 00:00:00 Small Business Show #293 for Wednesday, September 9, 2020 00:02:16 Topic: Amplifying Luck Let the Good Stuff in! Luck is a State of Mind The Power of Positive Thinking “Expect the best, and luck will find you” The User Manual for Life: Control your own reality 00:06:44 Compartmentalize Your Life Learn about compartmentalization: 00:11:11 SPONSOR: OTIS. Your New Digital Marketing Assistant. Get $25 Ad Credit at MeetOTIS.com/sbs 00:13:26 SPONSOR: PDFPen from Smile. Whether you’re on the road or at your desk, need advanced editing features or just want to sign and email back a contract, PDFpen has you covered. 00:15:20 Prepare Your Network The Humble Rock Star Dichotomy 00:19:11 Be comfortable taking risks - help with getting comf