Convenience Matters

Most Americans pay for fuel with credit cards and gas station operators are racing to meet an approaching card security deadline to enable card chip transactions at the fuel pump. Whether you are a driver or a station owner, hear what changes are in store in the coming years. Visit www.convenience.org/skimming and www.conexxus.org to learn more. Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

Responsible fuel retailers must be on top of safety prevention when receiving and dispensing fuel, as well as what can be seen above ground and what is underground. Hear why proper tank, pump and operation monitoring is imperative. Hosted by: Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

When cars needed gas, they went to gas stations. When customers needed snacks, they went to convenience stores. Now, delivery companies can bring those necessities to wherever they are needed - homes, workplaces, parking lots and street corners. Are convenience stores becoming irrelevant? Hosted by: Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Kevin Coupe, author and content guy for MorningNewsBeat.com

Convenience Store food just keeps getting more delicious and specific. From smoothies to shawarma, hear what customers - including Millennials - are craving. Hosted by: Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Jayme Gough, Research Analyst, NACS

Convenience stores sell 80% of the gasoline in the U.S. As liquid fuels, vehicle and customer needs evolve and as electronic vehicles grow in market share, retailers need to keep up with the changing times. Hear from two of the preeminent fuel retailers in the industry about their preparations for the future of fueling. Hosted by: Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

Retail design expert, Joe Bona, joins us to talk about how stores should create emotional connections with customers. Focusing on New York City's experiential designs, hear how to make your store's niche idea believable. Hosted by: Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

Quality employee training can improve business performance, profit and staff morale resulting in better customer service, better work safety practices and productivity improvements. Hear why it is important to consistently train new employees which also demonstrates that you value them enough to invest in them. Hosted by: Carolyn Schnare, Director of Strategic Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

With lower-than-average employee turnover rates, Iowa-based convenience giant Kum & Go CEO Tanner Krause talks about finding and cultivating superstar employees. Hosted by: Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Kevin Coupe, author and content guy for MorningNewsBeat.com

Scott Stratten, NACS Show 2018 keynote speaker and the author of numerous books on marketing and branding, talks about defining and redefining your brand to make your company stand out from the crowd. Hosted by: Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Stephanie Sikorski, Vice President, Marketing, NACS

As vehicle fuel efficiency improves, consumer visits to gas stations are likely to decline. What can retailers plan for in order to reduce their reliance on fuel sales? Hosted by: Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

Mike Rowe - American television host and narrator, actor and former opera singer, best known for his work on the series Dirty Jobs - talked with us about the skills gap and the opportunities that exist for workers in the convenience retailing industry. Hosted by: Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

How does a gas station land on a road trip radar? Frank Beard and Al Hebert drove across the country eating only at gas stations for the entire trip. Find out their tips for standing out. Hosted by: Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

Frank Beard and Al Hebert drove 2,500 miles in 6 days and only ate at gas stations for the entire trip. Hear about what they ate, what they discovered and how to road trip like an expert. Hosted by: Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Carolyn Schnare, Director of Strategic Initiatives, NACS

Electrify America is looking to build a national network that will enable electric vehicles to traverse the country. Hear how gas stations and convenience stores can prepare for the EV future. Hosted by: Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

Convenience stores are in every community, often open 24 hours a day and can be the eyes and ears for the community and their customers. Groups like In Our Backyard have resources available to stores to help identify and help trafficked individuals. Together, we can all be part of the solution. Learn more at http://inourbackyard.org/ Hosted by: Carolyn Schnare, Director of Strategic Initiatives, NACS and Stephanie Sikorski, Vice President, Marketing, NACS

Mobile fuel delivery isn't new, but it sure is catching on quickly with mobile consumers. We talked with Scott Hempy from Filld on why fuel on-demand can be both opportunity and competition for traditional gas stations. Hosted by: John Eichberger, Executive Director, Fuels Institute and Chris Blasinsky, Content Strategist, NACS

Working with a strong national or local charity is good for everyone involved. Why not partner with one that is trusted by most Americans, like the American Red Cross. Hosted by: Carolyn Schnare, Director of Strategic Initiatives, NACS and Stephanie Sikorski, Vice President, Marketing, NACS

Big brown UPS trucks are a common sight on American roads and a lot of forward thinking is happening at UPS as urban centers, e-commerce and customer expectations evolve. Hear from Tom Madrecki who leads partnerships between UPS and city leaders to reduce congestion, increase quality of life and shape policy. Hosted by: Donovan Woods, Director of Operations, Fuels Institute and Stephanie Sikorski, Vice President, Marketing, NACS

Generation Z, born after 2002, has always known smartphones, internet, and binge-watching and don't use cash money, cable TV, landlines or paper. Learn how to sell to, work with and get ready for these new 'crazy kids.' Hosted by: Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS and Britt Brewer, Marketing Manager, NACS

Take a deeper dive into the intersection of transportation, convenience and utilities with Erika Meyers of SEPA in this follow-up episode. How can convenience retailers play a role in transportation infrastructure for electric vehicles? Hosted by: Donovan Woods, Director of Operations, Fuels Institute and Jeff Lenard, Vice President of Strategic Industry Initiatives, NACS