Hospitality Property School

Statistics show that hotels, resorts, inns, and bed and breakfasts enjoy higher booking opportunities when using video marketing.I am going to share with you the advantages of using YouTube and how you can benefit.

What are some ways I can consistently give my guests a great experience at my bed and breakfast?I am going to look at ways to maintain your bed and breakfasts standards.

Have you ever thought of opening your own bed & breakfast?Do you know what is required to operate a bed & breakfast?In this edition, I am going to look what you should do to start your own bed and breakfast.

It important for potential customers to really like your website because the longer they stay, the higher the chance they will book.So how do you get them to stay longer?

Nearly all successful people have similar habits.In this episode, I will share 12 Habits of Prosperous People and show you how by practising positive thinking you will be able to concentrate on your strengths and accomplishments to enhance contentment & motivation.

How do successful people deal with negativity and endure when things get hard.In the edition, I am going to look at how you can train to become a positive thinker.

To improve the success of any hospitality property, your hotel, resort, inn or bed and breakfast, it is important to understand organisation structure, employee development, marketing, and how your guest sees your property.I’m going to share with you how you can grow in all these disciplines.

With the internet, tablets and smartphones now part of the norm for most people, to be a more successful hospitality property, you have to be online, in front of your past, current and potential guests. I am going to share how you can reach those guests, collect their emails and build your customer list.

Your guest room is a perishable product.For this reason, pricing and customer happiness remain extremely important variables.In this edition, I will explain why daily audit reports are necessary for the success of any hospitality property and which reports are the most important?

We have all visited properties that have friendly staff, nice rooms, a good view, and an enjoyable breakfast. There is nothing wrong with these hospitality properties and you feel satisfied paying. You get what you paid for. Does this make this hospitality property memorable?Nope!Today, I’m going to give you ways to make your property memorable.

For hospitality properties to grow their business and remain competitive, they must make a commitment to the training all employees. Ongoing training will show your employees that you consider them valuable, will improve any declining morale and will guarantee consistency. In this edition, I am going to explain why and how to get started.

Without an environmental program in place, hospitality properties can be very wasteful and consume a huge amount of resources but don’t panic, hotel, resorts, inns and bed and breakfasts can increase their credibility by having an environmental policy review and environmental policy statement.Today, I’m going to show you how Investing in renewable & eco-friendly resources can help improve your hospitality properties overall profit and patronage.

With businesses such as Airbnb, Tripping.com and HomeAway, entering the hospitality property marketplace, the face of traditional hotels, resorts and bed and breakfast is changing and quality is becoming even more important.So, you might ask yourself “what is the future going to bring?”With this in mind, today I am going to be chatting with Jason Fudin, the CEO and co-founder of WhyHotel to find out about his unique hospitality property concept – pop-up hotels.

Creating a successful blog for your property, your hotel, resort, inn or bed and breakfast will build trust with your audience, increase your bookings, customer base & profit.I am going to share with you 16 reasons why you should start a blog, a few things for you to get started and some of the initial mistakes new bloggers make.

Are you ready to leap in front of your competition?Do you realize the power of content marketing but are not quite sure what to do?If that is the case, then this episode is for you.Today, I’m going to be talking with Bev Moss- Reilly, also known as the word specialist and if you’re a hospitality property owner who wants to expand your presence, then you’ll want to listen to this entire episode.

In our last episode, I asked “Do you think the quality of your customer service is important for your hospitality property? Your hotel, resort, inn or bed and breakfast.”Today my question is “How do you know if your customer service is working”I am going to explain how you can find out.

Do you think the quality of your customer service is important for your hospitality property? Your hotel, resort, inn or bed and breakfast. Any business can offer good or basic customer service but what do your guests expect and how can you fulfil their expectations?Give me a few minutes – and I’ll share with you wonderful tips for great customer service.

Being organized is a great start but a sure-fire way to help your business grow is to train your employees and keep it ongoing.

So how do you find Great Employees? Employees that share your philosophy. Follow your operations manual. Will care about your guests? Are willing to bend over backwards when offering service? And have great attention to detail. In this episode, I will tell you how.

In this edition, I am going to share how to set up an operations manual so your hospitality property will run like a well-oiled machine.