Business Confidential Now With Hanna Hasl-kelchner

Workforce Ready SkillsWorkforce ready skills are something every business wants and needs – the ability of employees to hit the ground running as new hires and the ability to anticipate problems and quickly solve them before they hit the fan. But what’s the best way to bring such competencies onboard? Today’s guest shares what often goes wrong with during the interview process, the types of questions that can lead to unwanted information, what to ask instead, and how to improve it your interviewing skills with free resources that are readily available.What You’ll Discover About Workforce Ready Skills (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTWhat are workforce ready skills. [1:45]How workforce ready skills impact growth, especially for small businesses. [2:30]How the interview process often doesn’t uncover whether a person is fit for the job. [3:08]How the interview process gets biased. [4:36]Two questions to avoid when interviewing job candidates. [5:30]How to objectively re

Zoom PresentationsZoom presentations and other forms of video enabled conference calling can feel a bit intimidating when you’re the one on camera trying to present yourself professionally. So how do you make yourself camera ready? Today’s guest, media expert and former TV producer Jess Todtfeld offers timely Zoom presentation tips to help you put your best foot forward.What You’ll Discover About Zoom Presentations (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTHow to select a background that conveys a professional image. [3:14]Why the standard selfie camera angle is not ideal. [7:24]The 3 factors to focus on when doing a Zoom presentation. [10:03]The one factor that turns people off more than any other. [8:33]When it’s worth investing in additional lighting for a Zoom presentation. [13:22]When the magic of makeup makes sense for Zoom. [15:20]How body language can impact your Zoom presentation. [19:20]The biggest mistakes people make on video conferencing calls. [21:23]And much mo

LEADERSHIP TRAPSCONGRATULATIONS – you’re a manager now.If you secretly feel like the cat who finally caught the mouse and are not quite sure how to avoid common management leadership traps, you’re not alone. Today’s guest, HR pro Barbara Mitchell has years of experience helping new and seasoned managers side-step leadership traps and can help you maximize your impact and influence as well as build trust and and high performance teams.What You’ll Learn About Leadership Traps (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTThe 2 biggest challenges new managers face. [2:44]Why thinking your positional power means you have all the answers is a huge leadership trap. [3:57]The 3 management behaviors that are leadership traps. [3:59]How employee engagement starts well before you hire someone. [6:45]Why onboarding employees is not solely an HR department responsibility. [8:10]What to do when you feel your job is threatened by a super star who reports to you. [10:16]An easy way to side-step

CUSTOMER SERVICE CULTURECustomer service skills can feel like a lost art especially when you call a business and you can’t reach anyone with a pulse, or when you do have some person to person contact and the employee acts like they’re doing you a favor. It’s a frustrating customer experience and one that ultimately hurts a company’s reputation and bottom line.How can you keep such disasters from happening in your business, or reverse course if such complacency has already set in? Today’s customer service and experience expert Shep Hyken has some answers and explains how to create a customer service culture you can be genuinely proud to tell your grandkids about.What You’ll Discover About Customer Service Culture (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTThe customer service standard people expect regardless of how big or small your business is. [3:01]The one customer experience that can bulletproof you from your competitors if you do it right. [5:30]Why your business needs a

LOGO DESIGNYour logo design can provide instant name and product recognition for your business. It’s a very important part of your brand, your marketing and your business strategy. That’s why figuring out what’s truly important in a logo design is so essential to your business growth and prosperity. Today’s guest shares what non-artists need to know about logo design to increase the marketing value of their logo investment.What You’ll Discover About Logo Design (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTHow to know if a particular logo design is right for you. [2:43]Why knowing how and where your logo will be used is critically important. [3:35]The 3 logo design elements you need to know. [5:10]How image color and resolution impact your branding. [7:24]Why the cut rate logo designs are not always the cheapest branding solution. [17:22]The 3 logo design files you should ask for and why you need them. [16:37]Tips for selecting a graphic designer. [26:16]And much more.Guest: Abby Gree

Professional GrowthProfessional growth may sound like accumulating notches on a belt – bigger title, more money, more responsibility, maybe even your own business. But professional growth is so much more than a resume check list of accomplishments. Successfully moving from a contributor role to a leadership role requires new ways of thinking and new ways of doing things. Brian Alvo, Founder of NextGen Center is preparing aspiring business leaders and entrepreneurs for the next step on their career ladder by showing them how to successfully navigate their professional growth.What You’ll Discover About Professional Growth (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTWhat the key difference is between a manager and a leader.The biggest leadership challenge for entrepreneursWhy there is no silver bullet solution to business leadership.The professional growth necessary for managers to transition into leadership.The professional growth challenges of a family business.How to

Judgment RecoveryJudgment recovery is not as easy as asking “show me the money” after you win a lawsuit. Getting a judgment in a court of law gets you a piece of paper and the right to now go and collect on it. It doesn’t mean you’ll necessarily be successful AND if you’re not successful if feels like getting victimized all over again.So if you want to know how to actually recover what’s rightfully owed to you, you’re going to love today’s guest. He’s the nation’s leading financial forensic expert and he’ll explain what you need to do to successfully enforce and recover a legal judgement in the United States.What You’ll Discover About Judgment Recovery (highlights and transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTWhy building a better relationship with the local sheriff’s department is a smart idea. [3:04]Why deposing the debtor immediately after the verdict isn’t the smartest thing to do. [10:58]How to avoid the debtor’s delays and stall tactics. [15:17]The financial forensic research you ne

DEVELOPMENTAL NETWORKINGDevelopmental networking is something most people, especially women, don’t consciously think about in the workplace. Sure, we all know how important networks are, but women in particular are prone to expecting their work to speak for itself and view certain types of networking as “”playing the game.” If this is you, you’re going to love what Dr. Rosina Racioppi has to say about it. She has life changing advice on how to establish and leverage relationships at work without feeling like you’re selling out.What You’ll Discover About Developmental Networking (highlights and transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTThe purpose of developmental networking. [2:38]Why developmental networking isn’t “selling out.” [11:50]How to build your network and still be authentic. [14:00]How to choose the right people to be part of your network. [4:53]How your networking needs change as you progress in your career. [14:55]Simple questions to ask to get the feedback you need to grow p

Implicit BiasImplicit bias is an uphill battle for those laboring under its burden and for organizations trying to eliminate it.You may have experienced it yourself. It might even be the reason you started your own business. No matter how hard you worked, no matter how great your ideas, your objective skills, or even your past successes – you’re passed over, you lose out to someone else less qualified and in your gut you know there is some type of bias at work. It may not rise to the level of being illegal and even if it did you might not want to take legal action for a variety of reasons. BUT in your heart you know you’ve been unfairly disadvantaged.What can you do? How can you turn that adversity into and advantage? Into your super power? Harvard professor and award winning researcher, Dr Laura Huang shares her insights and explains how.What You’ll Discover About Implicit Bias in the Workplace (highlights and transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTThe difference between implicit bias, unconsci

Toxic WorkplaceHave you ever worked in a toxic workplace? Someplace where the people or maybe just one person makes you feel tense? When you hear their voice do you feel your jaw start to tighten or brace yourself for what’s coming next. Or maybe duck into the rest room just to get away? How ‘bout on weekends, do you start feeling stressed on Sunday as you think about the work week ahead? If you answered yes to any of these questions, listen now to CEO Whisperer, Jim Jeffers, who has dealt with some of the toughest toxic workplaces and will share with us how to fix itWhat You’ll Discover About a Toxic Workplace:HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTWhat factors create a toxic workplace. [2:42]What is the difference between a difficult employee and a toxic one. [5:47]How do you know an employee is toxic. [9:16]What to do if the toxic employee is a co-worker. [29:29]The biggest mistake managers make in dealing with a toxic workplace [21:55]How to keep your workplace toxic free. [13:14]And much more.Guest: Ji

Gig Jobs and EntreprenuershipIf you have a side hustle or are doing a bunch of gig jobs that you enjoy more than your day job you’re probably wondering whether you can turn it into a livelihood and grow it into an ongoing business concern that can be sold for more than the sum of its parts. In this episode you’ll hear proven tips to do exactly that from Joel G. Block, the author of Stop Hustling Gigs and Start Building a Business: 101+ Tricks of the Trade to Help Entrepreneurs and Self-Employed People Build a Money-Making Machine.What You’ll Discover About Gig Jobs and Entrepreneurship:HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPTThe major difference between a side hustle, gig jobs, or life style business and a business that can be sold as a going concern [1:54]The problem with hustling to get gig jobs and then performing all the work yourself [4:19]The 3 things you must have to start building a money machine [6:20]What you need to be crystal clear about before you can really move forward [7:33]How to l

OPEN BOOK MANAGEMENTDo you want your employees to take more responsibility for their jobs? Take a greater interest in business results, performance and the growth of your company? To be more engaged? If you answered yes, you’ll love this interview with Chris McKittrick who will explain how open book management can help you achieve all of those goals and more.What You’ll Discover About Open Book Management:How open book management differs from traditional financial reporting.What types of businesses and industries can successfully implement open book management.How to get your employees onboard this management style.Why this management style is called “The Great Game of Business.”How open book management helps in leadership succession planning.And much more.Guest: Chris McKittrick, CPA, CGMA, MBA Chris McKittrick is a Certified Coach for The Great Game of Business – the most celebrated approach to open-book management and the only business operating system that is proven to drive Rapid Financial Resu

Empowerment in BusinessEmpowerment in business can be a formidable force. But when you’re feeling stuck in your career or your business, and especially when tragedy strikes, empowerment can feel out of reach.Hear the remarkable backstory of SmartFem and it’s founder Lea Woodford, author of Lead, Share, Empower and the role empowerment played in her company’s success. WHAT YOU’LL DISCOVER ABOUT EMPOWERMENT IN BUSINESS: Why business empowerment is a critical skill for every executive, manager, and entrepreneur.How business empowerment contributed to the SmartFem success story.The 2 things you need to do to keep business empowerment fueled.How to empower your team and yourself.Why following your passion isn’t enough for staying empowered and what you need instead.And MUCH more.GUEST:Lea Woodford helps you think bigger and bolder about your business and your career.She is the Chief Executive Officer and founder of the SmartFem Media Group, a full service digital marketing a

Free Business Contract FormsFree business contract forms downloaded from the Internet sound like the perfect solution to high priced law firms. Right? They’re cheap and easy to download.But are they too good to be true? You know what they say. If it sounds too good to be true it probably is. Discover when to hold ’em and when to fold ’em.Join host Hanna Hasl-Kelchner, author of The Business Guide to Legal Literacy, and discover what you need to know before you use them and how to decide whether you want to use them at all.WHAT YOU’LL DISCOVER ABOUT FREE BUSINESS CONTRACT FORMS: The 4 advantages of free business contract forms. Why the cheapest solution isn’t always the least expensive when it comes to free business contract forms because what you don’t know about contracts really CAN hurt you. The biggest drawback of using free business contract forms. Why free business contract forms don’t necessarily reduce legal fees, and can actually increase them if you’re not skilled a

Fast-Paced LearningFast-paced learning is a must if you want your business to thrive.But how are you supposed to accomplish that when confronted with a daily avalanche of information? Hear what leadership readiness expert, Erika Andersen, has to say about fast-paced and high payoff learning, next, on Business Confidential Now.WHAT YOU’LL DISCOVER ABOUT FAST-PACED LEARNING: Why “being bad” is essential to fast-paced learning and effective leadership.How to reconcile “being bad” with being responsible in our jobs.4 skills necessary to excel at fast-paced learning.The competence trap and what to do about it.How self-talk can sabotage fast-paced learning.The difference between fast-paced learning and high-payoff learning.And MUCH more.GUEST:Erika Andersen helps forward thinking business leaders prepare for the future. She is the founding partner of Proteus, a coaching, consulting, and training firm that focuses on leader readiness.Over the past 30 years, Erika has developed a reputation for creatin

Strategy ExecutionStrategy execution, the ability to turn plans into action, is often easier said than done.If implementing your business plans takes three times longer than expected and costs more than expected, you’re not alone.Discover a better way to achieve more success with our next guest, Gary Tomlinson, co-author of Discovering Execution: The Key to High Performance Organizations.  WHAT YOU’LL DISCOVER ABOUT STRATEGY EXECUTION: What better strategy execution can mean for your organization.2 essential questions you need to ask yourself before you can master execution as a business competency.3 critical factors you need to pay attention to if you want to improve strategy execution.The most counter-intuitive leadership responsibility for more business success.The leadership challenge of strategy execution on the individual contributor level.Why commitment to strategy execution matters more than anything else.And MUCH more.GUEST:Gary Tomlinson helps organizations bridge the h

Hiring the Right EmployeeHiring the right employee can be a challenge if you’re looking to build a high performance team. It’s especially challenging if you’re in a start-up or massive scale-up phase.Join host Hanna Hasl-Kelchner as she welcomes performance coach and serial entrepreneur Stan Peake to discuss how to make the process easier for busy entrepreneurs who can’t afford to make mistakes. WHAT YOU’LL DISCOVER ABOUT HIRING THE RIGHT EMPLOYEE: The role of business performance in establishing criteria for hiring the right employee. 3 types of interviews you need for identifying and hiring the right employee.How to identify a potentially toxic employee when interviewing.Critical questions to ask during the interview process.How to access the right talent pool to build a high performance team.How to set expectations during the hiring and onboarding process.And MUCH more.GUEST:Stan Peake helps values-based leaders live their business dreams through INSite Performance Coaching LTD.Sta

Business AgreementsBusiness agreements can make or break your organization. Yet it’s amazing the number of self-destructive habits many executives, managers and entrepreneurs engage in. Join host Hanna Hasl-Kelchner, author of The Business Guide to Legal Literacy. Discover the common deal making habits that can sabotage your business success and ability to build wealth. WHAT YOU’LL DISCOVER ABOUT BUSINESS AGREEMENTS: 5 common habits that can wreak havoc with business agreements.How faulty assumptions impact business agreements.Why ignoring confidentiality and your intellectual property rights can be fatal.Why business agreements that are treated like an inconvenience are a joke.And MUCH more.HOST:Hanna Hasl-Kelchner empowers smart executives, managers, and entrepreneurs with big picture thinking and the legal literacy advantage.She is an ivy-league trained business expert, entrepreneur and recovering S&P 500 business lawyer. In the course of her 30+ year legal career she has

Improve Cash FlowIf you’d like to improve cash flow without increasing your sales or marketing costs, join host Hanna Hasl-Kelchner, author of The Business Guide to Legal Literacy, and discover business contract solutions that are easy to implement and that get results.WHAT YOU’LL DISCOVER ABOUT HOW TO IMPROVE CASH FLOW: 2 ways contracts improve cash flow and help engineer a healthier bottom line.Why verbal agreements are tough to enforce.Common contract excuses that don’t hold water.4 specific contract terms that can improve cash flow.How to win the Battle of the Forms.And MUCH more.HOST:Hanna Hasl-Kelchner empowers smart executives, managers, and entrepreneurs with big picture thinking and the legal literacy advantage.She is an ivy-league trained business expert, entrepreneur and recovering S&P 500 business lawyer. In the course of her 30+ year legal career she has written and negotiated thousands of contracts, directed hundreds of lawsuits, and managed multi-million dollar legal bud

Business LawsuitA business lawsuit is a financial and emotional rollercoaster. It’s no fun. But there are four common mistakes entrepreneurs are prone to make that can make it even worse.Join host Hanna Hasl-Kelchner, author of The Business Guide to Legal Literacy, and discover what they are and what you should be doing instead. WHAT YOU’LL DISCOVER ABOUT A BUSINESS LAWSUIT: 4 ways entrepreneurs increase the cost and pain associated with a business lawsuit.How even Judge Judy fell into a common business lawsuit trap.Why few business lawsuits are truly frivolous.The goal of every smart entrepreneur when managing a business lawsuit.How insurance can let you down when you’re facing a business lawsuit. And MUCH more.HOST:Hanna Hasl-Kelchner empowers smart executives, managers, and entrepreneurs with big picture thinking and the legal literacy advantage.She is an ivy-league trained business expert, entrepreneur and recovering S&P 500 business lawyer. In the course of her legal career s