Business Confidential Now With Hanna Hasl-kelchner

Conflict management skills are one of those talents some people are better at than others but being able to turn down the heat in a conversation and find a solution is a powerful leadership competency that can be used where we work, where we play, and even at home in our personal lives.And who better to talk about this delicate subject than the founder of a call sales center, a business whose daily bread a butter deals with the conflict surrounding unwanted solicitations and complaints!What You’ll Discover About Conflict Management Skills:* The conflict management skills most people are missing* The factors contributing to the lack of conflict management skills development* The role of control in conflict management * The importance of self-awareness in conflict management* And MUCH more.Guest: Richard Blank Richard’s journey in the call center space is filled with twists and turns.When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in

Do you or someone fall into the A-player trap? And no, I don’t mean getting stuck in Minecraft or some other video game.I’m talking about the A student who becomes the A-player at work, and then suddenly finds their old ways and decision making approaches don’t work as well as they used to.Yeah, that A-player trap. The one that causes smart people to make bad decisions. And let’s face it, we all know some people who do that.So if you can relate, you’re going to love today’s guest, Rusty Gaillard, who has some great tips and strategies for how to get out of that bind.What You’ll Discover About the A-Player Trap:* How to know whether you’re stuck in the A-player trap * Why defining what success means to you is the key to escaping the A-player trap* How maintaining the status quo can serve as an A-player trap* The importance of continuous learning * And MUCH MOREGuest: Rusty Gaillard As a transformational coach and motivational speaker, Rusty Gaillard of Silicon Valley Dre

Tips for buying or selling a business are good to know, regardless of which side of the desk you’re sitting on.Because unless you’re a business broker, someone who does these types of deals every day, chances are that buying or selling a business is one of the biggest transactions of your life.So can you really afford to make a mistake? What You’ll Discover About Tips for Buying or Selling a Business:* The top 3 mistakes people make when buying a business* How to find advisors with the right expertise to assist you in buying or selling a business* Key things to look for when buying a franchise* Why 80% of businesses put up for sale don’t sell* How sellers can address the biggest fear buyers have* And MUCH MORE.Guest: David BarnettBarnett loves to say that it took him 10 years to un-learn what he was taught in business school. University had trained him to be a middle-manager in big enterprises, he was totally unprepared for the realities of small business.After a career in advertising sales, Barnett

Winning at any cost is a wink and a nod to doing whatever it takes to get the job done. It speaks to a work ethic that encourages persistence and creativity.But as Alec Burlakoff experienced firsthand, it can also cause people to lose sight of right and wrong. His is the case of a sales super star who ended up pleading guilty to a criminal conspiracy charges, landing a 26 month jail sentence along with an order of restitution.His is a cautionary tale of how winning at any cost can lead good people to do bad things.What You’ll Discover About Winning at Any Cost:* How messages received while growing up create a winning at any cost mindset * How incentive structures promote winning at any cost* Why poor corporate governance and regulatory compliance practices are complicit in bending the rules* Why winning at any cost is more expensive than most realize* And much more.Guest: Alec BurlakoffAlec Burlakoff in his own words:WHO AM I: I bring value to any sales organization. Why? Because I’ve spearhead

Improving communications between coworkers can sound like an impossible task.After all you’ve got all these competing personalities and dynamics.How do you corral all that energy and get people rowing in the same direction? Thankfully, today’s guest, Jerome Myers has some solutions.What You’ll Discover About Improving Communications between Coworkers:* How to spot communication problems among coworkers* The most common communication hiccups among coworkers* How the elephant in the room * Simple ways to address the issues needed for improving communications between coworkers* How to overcome the fear of having challenging conversations* And MUCH MORE.Guest: Jerome MyersJerome Myers (a/k/a “J”) is a developer of people and places. He is the founder and Chief Inspiration Officer of two ventures. DreamCatchers is a boutique coaching firm that supports first and second generation wealth creators to self actualize and attain transcendence, and The Myers Development Group, where we help ordinary peopl

Start-up success is every entrepreneur’s dream. But how do you make it happen?Is there a secret ingredient, some magic formula?Today’s guest, Jan Cavelle took her start-up to over $10 million in sales and in today’s episode she’ll break down her process into bite sized pieces we can all digest. What You’ll Discover About Start-up Success:* How financially bootstrapping your business can contribute to start-up success* Why investors are not fairy godmothers* The role of the customer persona in start-up success* Why purpose matters to start-up success* The basic building blocks of start-up success and SO MUCH MORE.Guest: Jan CavelleJan is an entrepreneur from the UK who has a few decades of running entrepreneurial businesses behind her. One she started from the kitchen table when her children were small and she was a single mother, to go on to build that into a multi-million turnover business.She also promotes entrepreneurship through campaigns various and her books Jan has put her entrepreneurial exp

Improving the customer experience can sometime feel like an exercise in futility because it always feels like no matter what you do there’s always one person who is never satisfied.What You’ll Discover About Improving the Customer Experience:How to improve the customer experience with less effort.The questions you need to ask yourself before you can start improving the customer experience.What being a frictionless organization really means for improving the customer experience.How to make automation work for you instead of against you when improving the customer experience.2 ways even small businesses can make their business frictionless.And much MORE.Guest: Bill PriceBill Price was Amazon’s first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations.He has more than 35 years’ experience advising and directing major operations in more than 160 leading companies.He’

Time management is a perennial challenge in a hyperlinked world where you’re constantly being asked to do more and more with less and less time.If you feel stressed and resent the pressure it all creates, you’re going to love today’s guest.He’s the co-author of the award winning book: Juggling Elephants who has some practical, down-to-earth advice you can start using today to feel less stress and more accomplished.He’s Jones Loflin.What You’ll Discover About Time Management:The 3 most common ways we mismanage our time. Why we let ourselves get caught in time management traps.Why trying to do “everything” is like juggling elephants.How to graciously handle interruptions.2 time management mindset changes that will improve your productivity.How to say “no” tactfully.And MUCH more.Guest: Jones Loflin Jones Loflin has made it his life’s work to deliver powerful ideas and practical solutions to individuals around the world so they can achieve more of what is most important to them.In his 22 year

A successful ecommerce strategy takes more than an online shopping cart for your product or service. You’ll probably want some kind of online ads.But that can be hit or miss. How do they really work? What can you do to create a truly successful ecommerce strategy?Chris Moe explains how in this information packed episode.What You’ll Discover About eCommerce Strategy:* The 5 pieces of information every successful ecommerce strategy includes on their Amazon page* How to include a realistic investment level into your ecommerce strategy* How to find the search volume on Amazon for better product placement in your ecommerce strategy* The biggest mistake businesses make in trying to create a successful ecommerce strategy* And MUCH more.Guest: Chris Moe Chris is the Co-Founder of Cartograph, a team of 60+ people that help CPG and e-commerce brands grow their companies on Amazon. They currently manage $100M+ in GMV.Their clients include Magic Spoon, Four Sigmatic, Lemon Perfect, Popchips, and Kin Euphorics.C

Entrepreneurial success can mean different things to different people, but it always involves dealing with the challenges of building and growing a business.What are those challenges? How do you leapfrog them?Yuri Elkaim build a $217 million health coaching empire and in this episode he’ll share some key lessons he’s learned in his entrepreneurial journey and what strategies you can adopt to achieve your own entrepreneurial success.What You’ll Discover About Entreprenurial Success:* The biggest mistake smart people make when looking for entrepreneurial success* Why low barriers to entry causes people to struggle in achieving entrepreneurial success* How the right kind of debt can help you achieve entrepreneurial success sooner* The mindsets needed for entrepreneurial success* And MUCH moreGuest: Yuri ElkaimYuri Elkaim is a New York Times bestselling author, former professional athlete, business strategist, and the founder and CEO of Healthpreneur®.His journey into health and business was inevitable. After dea

A mid-career culture clash is fueling employee resignations and a talent crisis. What can businesses do to improve mid-career employee retention?Today, Hanna Hasl-Kelchner has a treasure trove of wisdom from her guest in this episode. Kelly Waffle, the Head of Digital Strategy at Hinge, shares valuable research about mid-career culture clashes. Don’t miss this opportunity to learn more. What You’ll Discover About The Millennial Mid-Career Culture Clash:The two things that cause a millennial mid-career culture clashThe biggest eye-openers of the studyHow organization size impacts millennial mid-career culture clashWhy senior management often misses the signs of a millennial mid-career culture clashAnd MUCH more.GUEST:Kelly Waffle is Head of Digital Strategy at Hinge, the leading research-based branding and marketing firm for professional services. With more than 15 years of B2B and digital marketing experience, he guides clients through the complex interplay of technology, processes, research, programs, c

Effective sales team management can be challenging because there are vast opportunities for missteps and a minefield for businesses, especially when you try to scale. But what do you need to know about this critical driver of revenue? Stay tuned to this episode because Hanna Hasl-Kelchner sits with Rex Knechtly, the founder of First Avenue Advisors, to share his insights on what you need to know about having effective sales team management. Rex has built several successful sales teams, turned around struggling organizations, and led multiple cultural changes. Hit that play button now to hear more buckets of wisdom from Rex!What You'll Discover On The Effective Sales Team Management:• What makes someone effective at sales team management.• A newly minted sales leader's biggest challenge in transitioning into leadership.• The biggest upfront issue between the two culturally incompatible forms: is the salesforce versus the sales team.• How does a sales force or sales team impacts the training and coaching?• What

A Strategy Sprint helps business leaders create value. Discover how simplifying and systematizing your operations can free up time and energy that lets you focus on your zone of genius.Join Hanna Hasl-Kelchner as she talks to the author of Strategy Sprints: 12 Ways to Accelerate Growth for an Agile Business and the Founder of Strategy Sprints, Simon Severino.What you’ll discover about Business Strategy SprintHow a business strategy sprint can help build more independent teamsWhy you can improve your ability to delegate specific processes with a business strategy sprintHow a business strategy sprint helps you get greater clarity about your core business processesWhy a business plan differs significantly from a business strategy sprintAnd MUCH moreAbout Simon SeverinoSimon Severino helps business owners in SaaS and Services run their companies more effectively which results in sales that soar. Trusted by Google, Roche, Consilience Ventures, Amgen, and AbbVie.He created the Strategy Sprints™

Improving remote business communication is the key to better Zoom calls and video conferencing. Although staying engaged with faces on a flat screen is exhausing and dehumanizing. Technology is a primary lifeline to the workplace with more employees working from home than ever before and that makes improving remote business communication critically important to employee engagement and retention.Dr. Diane Leonard has researched this phenomenon and offers practical tips you can start using right away to breathe life back into your remote communication skills. She also has a no-strings-attached download you can access in the Related Resource section called: Is Remote Work Fueling Your Burnout? Be sure to check it out!What You’ll Discover About Improving Remote Business CommunicationWhy addressing the absence of non-verbal cues is essential to improving remote business communicationHow improving remote business communication includes ensuring everyone’s voice gets heard The role safety plays in improving rem

Transitioning into leadership roles can be exciting and challenging. Bill Treasurer, Chief Encouragement Officer at Giant Leap Consulting, Inc., offers advice on how to successfully navigate the changes.What You’ll Discover About Transitioning Into Leadership Role:Why transitioning into a leadership role is about the team.How a mentor can make transitioning into leadership roles smoother.How to develop more influence when transitioning into leadership roles.Why listening is such an important skill to cultivate when transitioning into leadership roles.How to save your sanity by transitioning into leadership roles “two words at a time.”GUEST:Bill Treasurer founded Giant Leap Consulting in 2002 and has worked with thousands of leaders in the U.S. and beyond, including NASA, eBay, Lenovo, UBS Bank, Saks Fifth Avenue, and many more.He also has a new book, Leadership Two Words at a Time: Simple Truths for Leading Complicated People, which provides actionable and relevant advice to today’s emerging le

 Improving employee retention strategies in the wake of The Great Resignation is a high priority on many management lists. Hear Rod Robertson discusses the top things that small and mid-sized businesses should focus on to improve their employee retention strategies and avoid turn over. Best of all, Rod shares how those same factors empowered employees to make process improvements that drive business scalability and continuity.What You’ll Discover About How To Improve Employee Retention StrategiesThe pivotal role profit sharing can play to improve employee retention.How relocation packages and flexible hours can improve employee retention strategiesWhy taking steps to improve employee retention strategies pays dividends down the road when selling your businessAnd MUCH moreGuest BioRod Robertson is an international entrepreneur and co-author, with Stuart Robles, of The New World Of Entrepreneurship: Insiders’ Guide To Buying And Selling Your Own Business In The Digital Age. Robertson is the owner of Briggs

With change comes insecurities, doubt, distrust, and resistance. And in this age of digital transformation when change is becoming constant, it takes more than will to overcome the fear of the unknown. In this episode, Steve Prentice talks about the different issues resulting from fear of digital transformation and how leadership plays into driving awareness and providing support to help the workforce not just cope but thrive in an evolving workplace. What You’ll Discover About Conquering The Fear Of Digital Transformation● Different generations face different fears and challenges with and because of technology● The important role that management plays in avoiding issues brought about by different workplace fears● How human nature can get in the way of evolution● How understanding why people work the way they work can help bridge the gap of awareness on what’s going on in different levels of the organization● How facts neutralize fearsGuest Bio:Steve Prentice is a specialist in organizational psychology, focu

Measuring intangible services, like the value of advice from a doctor or lawyer, can be daunting. It's often the measure that can determine whether a business treats such advice or service as a nice-to-have discretionary cost or a must-have investment in the organization's future success. What factors determine which column it falls in?In today's episode, Dr. Patti Phillips, CEO of ROI Institute, Inc., shares her tremendous insight into measuring intangible services that can help those who provide services show the value of what they do. She also shares that we must look at the value of what we do in terms of the chain of impact.So if we offer a service to people, we should make them consider the service we deliver is valuable. So if you want to hear more of Dr. Patti Phillips, hit that play button and tune in to this episode of Business Confidential Now!What You’ll Discover About Measuring Intangible Services:• How can you measure intangible services• The levels of the chain of impact, and• The sticking poi

Finding great employees can be difficult and exhausting, especially when you have no idea how to find them. Here’s what’s store for you in this episode of Business Confidential Now. Andrea Hoffer, the CEO of AHA! Recruiting Experts and author of the book, Hire Higher, imparts her knowledge on building your dream team and the factors you need to consider. The key to building a great team is identifying the skills you need in your team and the core values. She also shares how you can attract the ideal candidates to help your business grow by leveraging your team. If you want to build your dream team or grow if you have one already, tune in to this episode and make your hiring process easier as Andrea shares the steps to build your dream team!What you’ll discover about how to hire a dream team:• Where to begin when hiring your Dream Team.• The steps involved in attracting the ideal candidates.• The crucial things you must remember to avoid making mistakes during the hiring process.Guest Bio:Hoffer is the founder

Inspiration is key to a healthy workplace environment. As a leader, it is your job to not only inspire yourself but your people too. Because once you understand what inspires your people, you're getting a lens into their core underlying motivations. You are seeing what matters to them the most and that can really boost a team's morale. Learn how to inspire your team with your host Hanna Hasl-Kelchner and her guest for today, Allison Holzer. Allison is the Co-CEO & Chief Innovation Officer of InspireCorps. She is also the co-author of the business and leadership book, Dare to Inspire. Join in today's episode to understand what drives the engines of inspiration in yourself and in your teams. Get inspired today! What you'll discover about inspiring employees and its impact onthe workplace:- Inspiration is personal. Whatinspires one person may not inspire you.- The importance of understandingwhat inspires people in their job?- How can you sustain inspirationso that the flame never goes out?Guest Bio:Alli