Online Genius Podcast

What We’ll be Covering… What encompasses customer experience What is a customer experience machine The five elements of building a customer experience machine Brand Avatar – creating a consistent feel for your brand Intentional touchpoints – being intentional about touchpoints and personalizing them as much as possible Product Design – how you design your product to give a great experience Product Delivery – how you deliver your products to your audience Customer Support - providing ongoing support when your customer needs you Why you need to be have a consistent brand feel How you should establish a brand voice Why your brand designs should match your avatar Your brand avatar is not something you make up Why you should be willing to do the unscalable in your business The importance of customizing your touchpoints How you should think about improving various experiences of your customers Why the needs of your customers matter more than yours How to streamline your process for a WOW experience Why you shoul