Dental A Team W/ Kiera Dent And Dr Mark Costes

Have you fallen into the trap of perceived practice values? Brian Hanks joins Kiera and the Dental A-Team to bust some myths about buying and selling dental practices, and explain how each person in your office can contribute to a higher valued practice. Too often values of practices center around collections and misconceptions about equipment. Listen to this episode to learn what numbers buyers and sellers should ACTUALLY be focused on in practices. Brian provides tangible takeaways you absolutely cannot miss. Episode resources: Connect with Brian Hanks Tune into the Practice Purchased podcast Read How to Buy a Dental Practice Read Selling Your Dental Practice Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

A hearty welcome to Brittany Stone, the Dental A-Team’s newest consultant! In this episode, Brittany and Kiera chat leadership, an ever-hot topic. Specifically, the duo talks about identifying and finding leaders among your team and giving them opportunities to grow.  The specifics: How to find different types of leaders — FYI, you don’t have to be outgoing to be a good leader How to execute leadership strategies with these potentials And what to do if that potential leader falls short More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthc

Kiera is joined by Dr. Jenny Perna to discuss steps associate doctors can take to be A+ — three specific steps, in fact, to get you there. Be a leader (listen to episode 367 to hear Dr. Perna’s thoughts on leadership without a title) Think like an owner (learn more about the business side!) Advance your skill (do right by your patients and seek out continuing education) Taking these tasks on separates the wheat from the chaff, showing who is truly committed to the practice of dentistry. Dr. Perna also shares the benefits she’s seen in her own life from functioning as a rockstar associate. Episode resources: Follow Dr. Perna on Instagram Listen to episode #367: How to Lead Without a Title Listen to episode #320: Plans Derailed? Here’s What to Do. Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s been a minute since Ashley Keith was on the podcast, but boy are we glad she’s back! Ashley wears many, many hats as chief operating officer for Keith + Associates Dentistry, and she shares pearls of wisdom today on the following topics: Creating new efficiencies in your practice Changing energy and how to do it Juggling the ideas of a visionary dentist This episode will have you fired up to prioritize projects that’ll move your practice forward in the best way possible. Episode resources: Listen to episode 265: How to Solve Problems FOREVER Listen to episode 162: Dental Assistant Mix-Up Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Jeffrey Shaw is once again on the podcast, this time to talk about his book, The Self-Employed Life! Kiera and Jeffrey run through highlights of the book, including what success really means, how team members can gain value from learning about self-employment, and business evolution versus a pivot. Jeffrey also shares the three elements that need to be healthy and thriving in order to  maintain an ideal business ecosystem:  Personal development Business strategies Daily habits to create sustainability As always, Jeffrey brings his A-game on the podcast, and this episode is no different — it’ll have you full of motivation and inspiration by the end of it. Episode resources: Buy The Self-Employed Life book Connect with Jeffrey Shaw Tune into The Self Employed Life Podcast Listen to episode 352: The Benefits of Being Business Intrigued Listen to episode 375: Self Employment: Foolproof Ideas for Success Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Revie

The fabulous Mary Pat Knight, author, speaker, coach, and “student of life,” joins the podcast! Alongside Kiera, Mary Pat shares her thoughts on human development and its role in leadership. We all experience the highs and lows of life, professionally and personally; Mary Pat encourages reinvention to progress toward your best self. This episode also includes topics such as… The drama triangle Sharing responsibility with coworkers Delegating and elevating Is your office seeking a guiding hand to inspire better leadership styles? Don’t forget that the Dental A-Team can help you with that! We cater our methods directly to your practice. Join the gang today. Episode resources: Read The Humanized Leader by Mary Pat Knight Connect with Mary Pat by email or on LinkedIn Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Is your practice coming up on its hygiene cycle, where routine care is jam-packing the schedule? Kiera and Tiffanie trade tips on how offices can spread out the love of busy times so September, October, and November aren’t so empty. Tiffanie shares specific items to add to your to-do list: Hit up your recare and reactivation lists What verbiage to use to get patients to actually call you back How many calls are normal for your practice to make to those recare/reactivation folks How offices with not as many hygiene spots can manage This episode will not only help you be more prepared for the goings-on in your practice TODAY, but also in the FUTURE! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Did you know the right hand-off can efficiently shorten up doctor’s time in an exam? This concept blows the idea that time equates value right out of the water. Kiera shares the ICRP hand-off to shorten those exam times. I: Introduce doctor C: Compliment patient R: Recap the treatment P: Personalize Navigate these four easy steps right and doctor is ready to dive in! By educating your practice’s clinical team to co-diagnose with the doctor simplifies everyone’s time (and bonus! Makes the patient feel good). Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Ah, the forever art of delegation. If you think you’ve mastered this, think again! In this episode, Kiera talks why we so often avoid delegating, how to know what to delegate, and how to delegate in the first place.  This practice will build trust within your office, and build people up! Action items coming out of this episode: Make a list of all the tasks you have Delegate three tasks that can truly be passed on to another person Have your entire team do steps one and two! Give people the opportunity to thrive and watch them work their magic. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

This one’s for all the system folks out there! Heck, it’s for the non-system folks, too, because Kiera’s here to share how to start getting your practice organized! First, know that the Dental A-Team has created a 12 Systems Comprehensive Success Cycle, aka the systems we think are MOST important to get established in your office! The 12 systems are as follows ... Company goals KPIs Billing Operations manual Scheduling Patient flow Treatment planning Marketing Hygiene Meetings Office manager/HR Communication and morale Gotta love 12-step programs, right? Well, here are five we recommend starting off with when building systems: Hand-offs (see our NDTR cheat sheet) Tracking (here’s a sample scorecard) End-of-day checklists (a DAT-approved example) Hiring Billing Establishing systems will turn your practice into a fully functioning one, so get started today! Episode resources: Reach out to Kiera See our 12 Systems Comprehensive Success Cycle Subscribe to The Dental A-Team

“But [insert supervisor’s name here], I just don’t have the time to do that!” Aha! The Dental A-Team is here with the solutions to being more productive and efficient with your time. Have you ever noticed that the things we don’t have time for are tasks we don’t want to do in the first place? Yup, we’re right there with you! But Kiera has efficiency hacks for you, and she explains the steps to do the following: Find a compelling reason why you DO have time Change your filter of time Seek out efficiencies Remember: You do have time for the things you want. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

It’s time to get a little personal. We all work so hard in the best industry around, but it’s important to reflect inward and make sure you’re in tune with your life and what brings you joy. Kiera has a few tips to recalibrate your own why: Ask yourself what you live for Seek out a motivator Write to yourself often Meditate Find a non-work hobby There’s no one simple formula for reigniting your passion. Rather, it’s consistency that keeps you going! So make sure you’re giving yourself the time and space for that consistency. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

It’s time for company retreat talk! Planning a get-away for your entire team outside the office allows everyone to bond in a different way. Kiera shares her plans for the Dental A-Team retreat and offers tips of different activities that can take place during this time; everything from SWOT analyses to escape rooms. The two biggest points: Make sure the retreat is off-site Have an agenda Has your practice had its own amazing retreat? Share what happened with us by emailing hello@thedentalateam.com!  Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Practices, bring your onboarding processes up to par NOW. Hiring in 2020/2021 is harder than ever, so it’s important to have systems in place to smooth out all the rough edges. Kiera provides instruction on how to give new team members a solid first day, first week, and beyond in your practice. She suggests breaking out tasks into pre-hire assignments, day one, day two, and so on. And if you’re seeking a more handheld approach to what your practice should do, check out Dental A-Team’s hiring course!  Episode resources: Reach out to Kiera Check out our hiring course! Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Ladies and gentlemen, introducing the Dental A-Team’s FIRST male consultant! It’s Hunter Christensen! Kiera and Hunter use the podcast to discuss leadership in the dental industry — how to get there and how to build up those around you as leaders. A big part of being a leader is considering who you surround yourself with, how to reach out to potential mentors, and books and podcasts that help, too. At the end of the day, though, know that the path to leadership is an internal one. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

This episode is chicken noodle soup for the soul. Jeffrey Shaw is back on the podcast, this time joining Kiera to talk about self-employment, its challenges, and how to overcome the hurdles. Press play not only if you have your own practice or business, but if you work for someone who does, or know someone who does. Being a business owner is a lonely road, but you have resources. Jeffrey encourages seeking connecting, utilizing technology (in a healthy way!), and the fine line between being in control and trusting support. Trust is a measure of growth and expansion. He also provides foolproof ideas to run your own business. Episode resources: Connect with Jeffrey Shaw Tune into The Self Employed Life Podcast Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes  

Joshua Kim, owner, founder, and CEO of 7(a) Accelerator, joins the podcast to make sense of small business loans, and BOY is there a lot to it! This episode is jam-packed with quick tips and tricks to navigate the process and services available, how to best navigate medical billing, and standard operating procedures for the loans themselves.  Fresh out of grad school or a new doctor? Josh has specific information for you! There’s no secret sauce to apply for these loans, but it does help to have a cook in the kitchen when you’re trying to figure it out. Josh’s advice will help you get started.

Does your list of things you need to get done seem too looooooong? Kiera and Tiffanie are here today to provide tips for not letting your to-do list stress you out. The grand takeaway: Focus on the three items that’ll have the BIGGEST impact on your week, then time manage with what’s left over. Other helpful things to consider: blocking out your schedule, finishing items to completion, and using your momentum. To get started: Put all your to-do items in one place. Kiera and Tiff share the next steps from there in this episode. Episode resources: Reach out to Kiera & Tiff Listen to episode 364, Block Schedule Around the Prime and Fluff Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

Hiring is hard in general, but right now, there seems to be a hygienist drought. In this crossover episode, Kiera talks with Grace Rizza of the Dentistry’s Growing with Grace podcast about how dental practices can face hiring shortages, perfect the dynamics of your practice’s culture, and what the future of dental hygiene looks like. Other topics Grace and Kiera chat about: How long it takes for practices working with the Dental A-Team to see positive effects The one service DAT provides that doctors don’t think they need Episode resources: Listen to Dentistry’s Growing with Grace Connect with Grace Listen to episode #347, Common Dental Marketing Mistakes Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes

“There’s something about women in dentistry…” That’s the topic behind this episode, which features Anne Duffy of the Just DeW It podcast! Anne, who has a long history in clinical dental hygiene and dental entrepreneurship, discusses with Kiera the magic in being a female, especially in the dental profession. This episode is full of inspiration to cheerlead one another, overcome shaky confidence, and celebrate your own strengths. (Psst, take the StrengthsFinder quiz to find what makes you unique and a powerhouse in your own way.) Episode resources: Listen to the Just DeW It podcast Connect with Anne Reach out to Kiera Subscribe to The Dental A-Team podcast Visit The Dental A-Team website Review the podcast on iTunes