Dental A Team W/ Kiera Dent And Dr Mark Costes

Happy Hygiene Month! The Dental A-Team is continuing to focus on a new system each month. Today’s topic is about hygiene reappointment, but the tips can be applied to other areas in the office, too. Hygienists, you should be reappointing with your patients in the back 98% of the time! Kiera shares how you can do this, how it’ll help you avoid dead time, and why it gets your practice humming along. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

If you could be any of the Avengers, who would you be? That question was asked of Kiera, Tiffanie, and Brittany in this episode (listen to find out their answers). Fan of superheroes or not, there’s a huge point to this: collaboration makes the best team. The Tony Starks and Thors are great on their own, but when they work together, they’re unstoppable! It’s the same with your team. Kiera, Tiff, and Brittany talk about collaboration and why it makes the best practices. The top three takeaways: Seek to genuinely celebrate other people Leaders, let go of that false idea of control Raise your standards and only hire A-team players Episode resources: Reach out to Kiera, Brittany, and Tiffanie Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is forecasting a two-year hygiene drought. You know what that means? It’s time to think outside the box to keep your practice humming! In this Dental A-Team podcast episode, Kiera discusses assisted hygiene — a way to maximize production during the drought. She shares … What assisted hygiene looks like How long/often to do it How to bonus And even shares a form to get you started on the schedule  The DAT crew helps practices set up assisted hygiene all the time, so if you’re eager to get it going, don’t hesitate to reach out to us at hello@thedentalateam.com TODAY! Episode resources: Check out our assisted hygiene form Reach out to Kiera Listen to episode 112: Dental Gold Mine: Rotating Schedules, Assisted Hygiene, and Automated Voicemails Listen to episode 198: How to Set Up Assisted Hygiene Listen to episode 372: Filling This Impossible-to-Fill Role Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is the perfect follow-up to episode 409, “Yes, … and?” In it, Kiera challenges listeners to use the What If? method to solve problems and come up with amazing ideas. The concept: Write down the rules of your industry on one side of a piece of paper. Then, across from each rule, write down, “What if …” and then flip that rule around! Kiera shares how she created an entire business plan with this method. The what if method incorporates the soul of your team and the systems of your practice into one extremely fun activity (best meeting ever?). Episode resources: Reach out to Kiera Listen to episode 409: “Yes … and?” Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We hope you like Australian accents, because this episode is full of ‘em! Kiera joins the Savvy Dentist podcast’s Dr. Jesse Green to discuss recruitment challenges, what work-life balance means, the obvious benefits of working with a good team vs. a great team, and more. Both doctors/owners AND team members will find huge benefits from the advice shared, and be inspired to become their best selves in the office — and outside it. Episode resources: Connect with Dr. Jesse Green Tune into the Savvy Dentist podcast Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Do you find your appointments running over? Or that they just don’t feel productive? Today’s Dental A-Team episode teaches you how to get your patients the best bang for their buck at the dentist’s office. There are two big ways to do this: Time yourself during appointments to understand how much time they’re actually taking, then find ways to do things more quickly without compromising care. Find at least one same-day add-on with every patient. These add massive benefits for both parties in the long run! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Dental A-Team superstars Tiff and Brittany to talk about hard things! The trio discusses how to best tackle problems (at the beginning) to make everyone’s life easier down the road. It’s choosing your hard. Kiera, Tiff, and Brittany apply this mindset to bloody prophys, scheduling, doctor exams, and working with our team. There are so many benefits to facing challenges head on, and this conversation will inspire you to do just that. Understand the reality of your situation instead of reacting purely on emotions. Episode resources: Reach out to Kiera, Tiff, and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The people have spoken: Office autopsy episodes are our listeners’ favorite! Kiera navigates an office that went from three operatories to 12 operatories with the Dental A-Team by its side. She shares tips for scheduling, how to set your practice apart, and the following three tangibles: Start small; get your feet under you Set up systems that work for both a small and large practice Become scheduling masters This office grew from $50,000 a month to $140,000! It’s one of Kiera’s best success stories. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Take our scheduling course Become Dental A-Team Platinum! Review the podcast on iTunes

Are you like Kiera, who sometimes struggles to see the return on investment of relationships with others? Or are you like Tiff, who thrives on friendships? Today’s episode has the pair sharing their experiences of communicating with others, including how an investment in other people is actually an investment in your business, what having a solid relationship actually means, and a month-long challenge for your team to take on! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Are there any problems in your practice? Even the most fine-tuned practices have them, so we know your answer. In this episode of the Dental A-Team podcast, Kiera shares how your team can work together to solve problems: It’s the yes, and? principle! No matter how crazy people’s ideas might be, the yes, and principle inspires team members to contribute, to be excited, and to be creative. Listen to this episode to hear Kiera’s own experience with the phrase, and how/when your practice should utilize it. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Welcome to Zach Scott, the Dental A-Team’s newest employee! Zach is part of the sales and customer success team, and shares his mindset about leadership and growing others with Kiera. You’ll learn all about Zach and his background, how he manages his expectations of others, and how to not resent other people. We’re so excited to have Zach on board and know you’ll love meeting him! About Zach: I have been working in sales and sales management for over 9 years and I am extremely excited to be part of the Dental A-Team family! I grew up on a cattle ranch in Arkansas where I was taught that problem solvers rule the world and with enough creativity, ingenuity and maybe a little bit of duct tape, you can solve about anything. I have recently moved to Las Vegas, Nevada. The move has been great and I can't wait to see what hiking activities are around as well as look into travel opportunities through the McCarran airport. Anyway, the great news about this is you can learn a little about me while I get to help clients

It’s tee-time! Not for golfers, but for doctors! This episode is a dive into teeing up doctor treatment. By mastering this practice, you’re creating less stress for your team AND improving your patient experience. In fact, teeing up things for doc gets your patients more likely to accept treatment! Kiera explains how to get everyone on the same page of “what would doctor do?” She also talks about the SEVEN different times your patient will hear about his or her treatment. Tee things up right and everyone’s life will be easier. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is about YOU as a person, and balancing out your mind. Within your inevitably super busy life, Kiera encourages you to allow yourself quiet, thinking time each week. Taking 30 minutes each week where you put your phone away and focus on grounding yourself will help build your brain! Some of Kiera’s best ideas have come in the quiet hours. This idea is for all of us, owners, employees, individuals. We can’t wait to hear what you come up with as you build up your brainpower and center yourself. Episode resources: Reach out to Kiera Listen to episode 402: Three to Thrive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’re talkin’ traction! That’s right, the famed traction meetings are the topic of this episode. Remember: Traction meetings help reduce overhead, turn higher production goals, organize the practice, and gets the employees’ buy-in. Kiera talks out what goes into a traction meeting and how your office, big or small, can start implementing these meetings.  Your steps to get your team rowing and growing in the same direction: Establish traction meetings Set quarterly goals Read Traction: Get a Grip On Your Business Create your why (listen to episode 402!) Episode resources: Reach out to Kiera Listen to episode 402: Three to Thrive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is all things x-rays and how great they can really be. Kiera breaks down x-rays by department — front office, hygienists, and doctors. And speaking of doctors, don’t be afraid to get the best x-ray possible from your team members! Have your own tips on getting that perfect x-ray? Share it with us at hello@thedentalateam.com. Episode resources: Reach out to Kiera Listen to episode 402: Three to Thrive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Hello and welcome (or welcome back) to all Dental A-Team podcast listeners! In this episode, Kiera takes a moment to reintroduce herself to everyone, sharing her journey through the dental world and how it wove in and out, for better or worse, of her personal life. The Dental A-Team’s origin story is part of Kiera’s journey to positively impact the world of dentistry, to help people see what their potential is. Listen up for the best kind of history lesson out there! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes  

Continuing education isn’t just something Kiera is preaching — she’s actually practicing it, too. She recently went to a CE event and learned some valuable information when it comes to setting action items (personally or professionally). The name of the game? Three to thrive. When you’re listing out to-dos for your practice, fine-tune the musts; what must you absolutely get done in the coming months? Then, write why and set a deadline. By giving yourself a reason and a deadline, you’re taking accountability one step further. And who doesn't want to be accountable? Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Want to know the secret to wowing your patients? Kiera shares it in THIS episode. Some spoilers to ask yourself: What experience do you want your patients to have when they enter your practice? Fun? Relaxing? Modern? What companies have the type of experience you want your patients to have? The Dental A-Team’s model companies are, for example, Disneyland, Amazon, Apple, and Google. What would mimicking those companies’ experiences feel like in your practice? How can you ensure that every team member provides the same experience? Once these questions are answered, you can roll your practice’s vibe into your social media and other marketing efforts. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It’s time to talk treatment trackers! This episode covers why tracking procedures in an organized manner will increase case acceptance, find patterns, and improve work ethic across the board! Kiera touches on three benefits of treatment trackers: Tell you which hygienist/doctor duos close cases best Tell you which cases are being closed and which aren’t Provide a quick call list of who to follow up on Admittedly, these can be a pain to set up and stay consistent with, but the return is SO worth it. And to make it a touch easier, we have a sample for you. Episode resources: Reach out to Kiera Listen to Episode #325: Increase Your Case Acceptance With 2-2-2 Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We’ve been hearing it a LOT from Dental A-Team clients: Their schedules are a mess, including plenty of cancellations. So … Kiera and Brittany are here to talk you through solutions! Their conversation touches on the following points: Block scheduling Using the right verbiage Being proactive Using a back-office quarterback This process may seem counterintuitive in some ways (aren’t you supposed to let the patient choose what time works for them?), but it’s a process that’s been tried and true. Don’t believe us? Give it a try for six weeks and see where you end up. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of