Entrearchitect Podcast With Mark R. Lepage

Happy clients are the result of clients knowing what to expect, when to expect it, and how much it’s going to cost when their expectations are met. This week on EntreArchitect Podcast, Mark R. LePage shares How to Build a System to Manage Your Architecture Clients’ Expectations. How do we deliver services to our clients in a way that meets or exceeds their expectations? How do we ensure that every interaction results in a happy, satisfied client? Under promise, over deliver. Don’t say you’re going to do something and then fail to follow through. Always do, at the very least, what you say you’re going to do. Know the time it will take you to do something and give yourself more than enough time. Then delivery the results early whenever you’re able to. Manage expectations. Our clients want to know what to expect, when to expect it, and what it’s going to cost them when the expectation is finally realized. Managing their expectations manages their happiness. Create a sys