Agency Nation Radio - Insurance Marketing, Sales And Technology

A conversation with agency owner Jana Foster and Progressive’s Karen Bailo Creating an organizational culture where employee perspectives are valued, and staff feels part of something bigger fosters an environment where individuals and the organization flourish. Jana Foster owner of Nevada Insurance Agency Company and chair of the Big “I” national Young Agents Committee sits down with Karen Bailo, commercial lines president, Progressive to talk organizational culture, inclusion, and the importance communication and supporting the personal development of staff. Karen is what Progressive calls a “lifer. ” She’s been in the business for more than 32 years, starting as a service representative, moving onto many analytical roles and eventually leading the independent agency channel. Now, Karen leads the fast-growing commercial business as commercial lines president. “People are it for us, we know that our people are our most powerful asset as a company. Without our customer service teams and claims organizatio