Cashflow Diary | Influenced By Robert Kiyosaki Of Rich Dad About Real Estate Investing, Cash Flow And Passive Income.
Creating The Ultimate Customer Experience
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:45:18
- More information
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Synopsis
Jeanne Bliss is Founder and President of Customer Bliss and Co-Founder of The Customer Experience Professionals Association. She is the bestselling author of Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine and the new book WOULD YOU DO THAT TO YOUR MOTHER? The "Make Mom Proud" Standard for How to Treat Your Customers. Podcast Highlights Who is Jeanne Bliss? Jeanne is the daughter of a man who owned a Buster Brown shoe store. In the course of selling shoes, Jeanne’s father became a part of his customer’s lives and people stood in a line two blocks long to say goodbye when he closed the store. He instilled the spirit of entrepreneurship in his children on the way. Even when Jeanne was working in the corporate world, she was very entrepreneurial and her focus on the experience of the customer and the employees lead her to become the conscience of the company she worked for. She went on to work for Mazda, Coldwell Banker,