Life Changing Questions Podcast

On today’s show, Randy shares a lot of tips on how to resolve any conflict situation. Randy also covers, • The background story of how he became a firefighter • A lot of things that are difficult when you begin later become some of your greater strengths • One conflict situation that helped him learn how to manage people better and become a leader • The first step in learning how to manage a conflict is learning how to control your emotions • The more you practice the choice of not responding negatively, the better you will get at managing conflict situations • Two questions to ask yourself in a conflict situation: 1. What are my triggers? 2. What is the underlying value, why is it so important to me? • Two techniques to handle a conflict: 1. Stop and breathe 2. Say: ‘Let me take a minute to think about this’ • The difference between delayed responding and avoiding • If you're asking yourself: ‘Should I say or do something? ’, the answer is already ‘yes’ • Effective listening is about 2 things: being present