Rich Allen Speaks

Are the Common Processes used to Serve your Customers Defined, Written and Posted – and is Everyone Following them Consistently?

Informações:

Synopsis

The mark of a winning business is one that serves their customers using standard, documented, and consistently applied processes. Those who “wing it” are putting their business at risk – hoping that their team embers will do the right thing each and every day. Customers LOVE consistency! This week’s episode will help you deliver a consistent level of service every day!