Rooted In Revenue

Until you address the emotion in a volatile situation with compassion and respect, you will not diffuse a situation and may do more damage raising the intensity to a blistering crescendo. This is the continuing conversation that started a couple of weeks ago with Melissa Agnes. In this episode, we deep dive into one aspect of our response to a crisis, confrontation, and conflict as our brands and key people are bombarded with heavy emotion. ----more---- Some of what is covered is how to get ahead of high emotional relatability when you can never overcome emotion with pure logic. 1. Validate the emotion. 2. Relate to them on that basis. 3. Proof and logic to support your position and facts. The tips Melissa gives us will help us protect our brands, but also have more success diffusing situations in our everyday lives. You will want to take notes here. If you missed the first episode with Melissa, Crisis Readiness Equals Freedom, you can listen here >   About Susan's guest: Author of Crisis Ready: Bui