Officehours.fm
The Client Whisperer, Episode 142
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:32:35
- More information
Informações:
Synopsis
What we talked about Managing expectations from the very first interaction with a client Taking ownership of every aspect of a project Addressing "issues" immediately (no festering) Adversarial relationship toward customers Handling hard conversations (and keeping the emotion out) The best (and worst) forms of communication