Life Changing Questions Podcast

Mike Powrie has 25 years of experience in delivering complex unified communications and contact center solutions from leading tier-one vendors and, more recently, as CEO of CloudWave. CloudWave is an Australian-based, cloud-first organisation with strong core expertise and specialty in the Amazon, Twilio, Google and Serenova platforms. Mike is a Cloud contact center and SAAS expert, passionate about customer service, post-sales support, and long-term customer relationships. In today's episode Mike Powrie shares: - Mike's journey from his first computer (a commodore 16) to Deloitte Fast 50 - Australia's fastest growing companies list. - How he got interested in writing basic code, computer logic and then moving into IT - What is happening in the rapidly evolving world of cloud computing - The gap he saw in the experience given by large contact centers and the negative impact that has on customers, employees, and organizational results - Why existing contact centers/call centers are expensive, have no integrati