Dental A Team W/ Kiera Dent And Dr Mark Costes

Kiera shares what happens when the Dental A-Team comes to your practice — the prep before a consultant shows up, the assessment once boots are on the ground, and the implementations that can bring about a maximum gain with the least amount of effort. Episode resources: Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Dr. Ashley Joves is back again to chat with Kiera after last week’s episode. Today, they talk about what the Dental A-Team’s secret is to having such a great and engaged team. Kiera shares the three-year journey it took to get to this point, the plenty of trial and error that happened, and gives advice on points she still follows through on, like: Assessing your core values regularly Quarterly, asking yourself and your team where you’re going Reading Extreme Ownership by Jocko Willink and Leif Babin Kiera and Dr. Joves also get a little personal, plus trade book recommendations. Episode resources: Reach out to Kiera: hello@thedentalateam.com  Listen to episode 737, Pulling Back the Curtain on Dentistry Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera’s back with tactical billing tips, this time about healthy accounts receivable. She compares baseline standards to what practices should be striving to reach optimal AR. The advice she gives in this episode will help your practice collect the money it deserves, keep AR at a manageable amount, and create a solution to improve your baseline billing. Episode resources: Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

If you find yourself falling short on getting your ideal patients or converting emergency visits, it might be time to switch marketing gears. In this episode, Tiff and Denae talk about what should go into thoughtful processes for marketing, when to know how to pivot, and how long you should wait to see if there are returns. Episode resources: Reach out to Tiff and Denae for a tracker spreadsheet: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Book club is back! In this episode, Kiera reviews the August book assignment, Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine by Mike Michalowicz. She talks about what a profit-first mindset means, Mike’s formula for profit, why bigger is not better, what that healthy profit margin for your business looks like, and more. Episode resources: Check out the full list of DAT’s 2023 book club here. Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Answering the question How often do you update your operations manual? is both easy and hard to do. But in this episode, Tiff and Dana answer it! They discuss the best ways to keep this important document relevant, including what needs to happen each time a tiny change happens and a ton more. Episode resources: Reach out to Tiff and Dana: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

\Dr. Ashley Joves returns to the podcast to get honest about the chaos of dentistry. Dr. Joves shares her current experiences about low morale and not letting team members down. To that Kiera talks about how to fall in love with the growth process and remember that the bad days are only 10% of life. Kiera also gives tactical advice around knowing your practice numbers, setting up a slush fund, making a cut list, and more. Owner of Smile & Co., Dr. Ashley is passionate about staying on the leading edge of dentistry and invests hundreds of hours into ongoing training each year. She is an active member of the American Dental Association, California Dental Association, Sacramento District Dental Society, American Academy of Cosmetic Dentistry, Academy of General Dentistry, and Doctors for Oral Conscious Sedation. Dr. Joves also has two podcasts: The Making of and Dental Friends With Benefits.   Episode resources: Reach out to Kiera: hello@thedentalateam.com  Listen to episode 254, Breaking Dentistry Norms

Tiff and Dana touch on the difficulty of hiring across the country right now. To give your practice a leg up on hiring the right type of people, the consultants give hints on what type of information you should be including in the job advertisements you’re posting — and how these thorough descriptions go beyond just hiring the right person. Episode resources: Reach out to Tiff and Dana: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Are you doing what’s necessary to take your business where it needs to go? In this episode, Kiera asks some challenging questions meant to inspire listeners to take a good, hard look at their dedication to the workplace. If you want your team to be made up of hard workers who believe in the practice, it starts with the tone set by leadership. Episode resources: Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Episode 734: Experts of Dentistry Who are the faces behind the Dental A-Team coaches/consultants? In this episode, Kiera, Tiff, Britt, Dana, and Denae all introduce themselves and their dentistry backgrounds, plus give the most key takeaway they’ve gained from all the practices they’ve visited. Episode resources: Reach out to the Dental A-Team: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast  

Back by popular demand: Pierce Krol! In this episode, Pierce talks with Kiera about what it’s like to sell a business you started from scratch. Everything from identity of self, to how businesses being sold are found, what buying companies look at, the hardest parts emotionally, and humorous anecdotes from along the way. Episode resources: Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast  

So often practices over-complicate the creation of their mission statement. Tiff and Dana are here to walk listeners through how to simplify the process and keep it personal. It starts by answering three questions: What is your ‘why’ in dentistry? What makes you stand out? How will you serve your community? Tiff and Dana touch on how to make these questions easy to answer, and when to include your team’s perspective for feedback. Episode resources: Reach out to Tiff and Dana: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Want to inspire a better practice culture for free? Master your employee-check-ins! In this episode, Kiera breaks down the structure of the idea employee check-in — the what, why, how, and more. She shares how DAT’s own employee check-ins work as an example, and gives advice on tying raises to check-ins or not. Episode resources: Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

t’s time for another practice autopsy! In these fan favorites, Kiera breaks down the success of current clients and shares takeaways that your own practice can put into play. The practice in this episode was born from a pair of dentists fresh out of school. They have a fee-for-service practice in a remote town. Three years after hiring DAT, they’ve grown from three to 35 new patients and have bumped up from $700,000 income toward $2.2 million, and they’re expanding. As an added bonus, the work schedule is serving the life the owners want to live. Episode resources: Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode is responding to a listener request! Kiera talks about the first positions to hire for a new practice. She reviews the following: What’s trainable and not trainable for a new hire First team members to hire for cash flow How to gain great talent while extending equity And more! Episode resources: Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

An organizational chart! In this episode, Tiff and Dana talk about the numerous benefits that come out of establishing an org chart in your practice. This document will make it easier to on-board, re-train, bring about a sense of clarity for all positions, and more. The consultants touch on the what, the why, and the how to perfect the accountability found through an org chart. Episode resources: Reach out to The Dental A Team: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Tiff and Britt share more insight on what’s being talked about in practices across the country. This episode’s focus: solid co-diagnoses. Hygienists, when you’re chair-side, it’s time to start asking yourself what doctor would do, give the patient a heads up, and make recommendations to doctor. This method absolutely improves the patient experience. Tiff and Britt also talk about how you can implement this WWDD mindset into your practice. Episode resources: Reach out to Tiff and Britt: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

In this episode, Kiera reflects on the next DAT book club read, The Happiest Man on Earth: The Beautiful Life of an Auschwitz Survivor by Eddie Jaku. She shares her favorite lines and viewpoints from Eddie, and encourages listeners to remember how difficult life can be — but also how beautiful it can be. Episode resources: Check out the full list of DAT’s 2023 book club here. Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Part two of Kiera’s delegation episodes (listen to part one here). The art of delegation is complex enough that Kiera’s flipping the coin for those who already excel at delegation … enough for it to become a hindrance. Kiera ponders this question and urges listeners to engage in answering this question. Want to make your argument for either side? Email Kiera at hello@thedentalateam.com.  Episode resources: Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

In this part one of two, Kiera discusses the art of delegation — specifically, overcoming your fears of delegating out tasks. She walks through how to find the root of your fear, how to figure out what you should truly delegate, what not delegating tells your team, and how to have a system to make it all happen. Episode resources: Reach out to Kiera: hello@thedentalateam.com  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast