Bringing Design Closer With Gerry Scullion

Support This is HCD by signing up for a This is HCD Premium account In this episode, I chat with the wonderful Christine Hemphill, MD of Open Inclusion in London, UK. We chat openly about how Design frameworks and methods are failing not only the design community but also the people who end up using these products or services. Christine has a framework that she discusses in this episode that can help the Design community intentionally include inclusivity as part of their way of working. https://openinclusion.com/ https://www.linkedin.com/in/christine-hemphill-9570672/?originalSubdomain=fr https://openinclusion.com/open-inclusions-customer-experience-canvas/ Join our live online Coffee Time events every Tuesday and Thursday during the pandemic with a surprise guest each time :-) This is HCD Podcast Network EthnoPod with Jay Hasbrouck Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan Getting Started in Design with Gerry Scullion Power of Ten with Andy Polaine NEW: The Big R

In this episode, I chat with the wonderful Amy Bucher, VP of Behavior Change from Mad*Pow in Boston in the United States. We chat about the emerging role of behavior change design and how it intersects with other disciplines like service design and user experience. I'll also cover off my personal unease with behavior change design, and unpack its ethical use - and sometimes its misuse - across industries. Amy gives fascinating examples of her work in healthcare and how she has used behavior change design to help improve the lives of people using those services. And we discuss how behavior change design practitioners sit within a more traditional design process and discuss the origins of her new book Engaged: Designing for Behavior Change on Rosenfeld Media. Now the folks over at Rosenfeld Media are amazing supporters of This is HCD and have given our listeners an exclusive 15% discount on Amys book! So all you have to do is go over to Rosenfeld Media and use the code HCDENGAGED to get the discount. https

Tickets are on sale NOW for our first design conference in Dublin Buy Conference & workshop tickets  Hello, and welcome to Bringing Design Closer.  My name is Gerry Scullion and I’m a service designer and trainer based in Dublin City, Ireland.  Bringing Design Closer is a podcast dedicated on shining the light on the complexities of unbedding the designer’s mindset within organisations.  In this episode, I speak with Raven Kaliana, a puppeteer and human rights activist based in the UK and originally from the U.S. She studied at the Royal Central School of Speech and Drama, but what brings us here today is Raven’s remarkable story of how she uses puppetry to campaign for public awareness on policy change around child abuse issues.  She’s written her own autobiographical play called: Hooray for Hollywood a play about Raven’s survival on escaping human trafficking as a child, which she’s since made into a film. http://ravenkaliana.com/ http://outspiral.org.uk https://www.bbc.co.uk/news/av/entertainment-a

This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education Have feedback on this episode? Click here to leave us a voice mail. Welcome to another episode of Bringing Design Closer. My name is Gerry Scullion and I’m a service design trainer and practitioner based in Dublin City, Ireland. For those of you who are unfamiliar with Bringing Design Closer, this podcast is focused on uncovering insights from thought leaders around the world and learnings about bringing design into organisations with a view to helping both practitioners and organisations to become more design-led. In this episode, I caught up with Jonathon Colman, a senior design manager at Intercom here in Ireland. Jon has had a distinguished career and have led teams of content strategists and organisations such as Facebook, but also served, interestingly, as a peace core volunteer in Burkina Faso in West Africa. In this episode, we discuss what it takes to build a stellar design team, and what he’s learne

This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education Have feedback on this episode? Click here to leave us a voice mail. Hello, and welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design trainer a practitioner based in Dublin City, Ireland. I was in Toronto recently for the service design networks global conference and caught up with Alan Smith, the wonderful co-founder and design leader at Strategyzer HQ at one of the coolest ends of the city. In this episode, we chat about the earlier days of forming the business with Alex Osterwalder and working with Yves Pigneur and how this led to becoming one of the most celebrated business educators on the planet.  Pre-order Validating Business Ideas bookhttps://www.strategyzer.com/books/testing-business-ideas-david-j-bland Learn more about Strategyzer We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter https://mailchi.

This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education Have feedback on this episode? Click here to leave us a voice mail. In this episode we speak with Melanie Rayment, Head of Service Design for UK Charity, Barnardos. We learn about how they use Design to help improve social outcomes for some of the most vulnerable of children.  https://www.barnardos.org.uk/ https://twitter.com/melrayment?lang=en https://www.linkedin.com/in/melanierayment/?originalSubdomain=uk We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter https://mailchi.mp/thisishcd/2020-dublin-hcd-conference Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Other podcasts on This is HCD Network Power of Ten

This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education Have feedback on this episode? Click here to leave us a voice mail. We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Laura Lorenzo about workshop taboo subjects. https://www.linkedin.com/in/lauralorenzodegracia/?originalSubdomain=pt We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter https://mailchi.mp/thisishcd/2020-dublin-hcd-conference Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD Network on Medium Other podcasts on This is HCD Network Power of Ten with Andy Polaine EthnoPod with

This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education Have feedback on this episode? Click here to leave us a voice mail. We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Antonio Starnino and Antonio Iadarola about their experience in designing innovation spaces. http://studio-we.com https://www.linkedin.com/in/astarnino/?originalSubdomain=ca https://www.linkedin.com/in/antonioiadarola/ We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter https://mailchi.mp/thisishcd/2020-dublin-hcd-conference Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our This is HCD N

This is HCD is brought to you by Humana Design and The Academy.ie - Design Training and Education Have feedback on this episode? Click here to leave us a voice mail. We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. In this episode, I caught up with Associate Professor of Design, Josina Vink from The Oslo School of Architecture and Design. We speak about the service ecosystems in the health space. View Josinas slides Josina on twitter Zen and the art of motorcycle maintenance We are hosting our first conference in Dublin - March 30, March 31 2020. Stay up to date by joining our newsletter https://mailchi.mp/thisishcd/2020-dublin-hcd-conference Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the practitioner community on This is HCD Slack Channel Read articles on our

We are thrilled to be official media partners for the Service Design Global Conference in Toronto this year and are sharing podcasts from the event as it happens. The first episode is with Marc Stickdorn, CEO of More than Metrics and co-author of several leading service design textbooks, This is Service Design Thinking and This is Service Design Doing Marc on Twitter Smaply.com Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana Design and The Academy.ie Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trainer based in Dublin City, Ireland. In this episode, I caught up with the wonderful, the one and only, Dana Chisnell. Now, we met a number of years ago when I was speaking at UX Scotland and had a great conversation at that time about design in government. I’m delighted today to continue that conversation on the show. We also speak about her time working on a tour of duty type of project for two years within the Obama administration, designing for comprehension and also, get some more sage advice from Dana about the early-stage design activities to do within an organisation of low design maturity.  Dana on Twitter Centre of Civic Design Have feedback on this episode? Click here to leave us a voice mail. Connect with This is HCD Advertise (help support us) with us on This is HCD  Follow This is HCD us on Twitter Follo

This is HCD is brought to you by Humana Design and The Academy.ie Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trainer based in Dublin City, Ireland. I caught up with one of my favourite authors and design researchers recently, Kim Goodwin. Many of you will be familiar with her work, but for those of you who are not, Kim has written some fantastic articles and wrote the design design staple: How to Create Human-Centred Products and Services. A book that if you haven’t picked a copy up of, it’s still really relevant today, ten years later. We discussed the world of extending design systems within organisations, to decision systems to help steer the organisations towards more human-centredness.  Buy the book 'How to create human-centered products and services' Follow Kim Goodwin on Twitter Watch Kims talk at ILA18 Have feedback on this episode? Click here to leave us a voice mail. Connect with This is HCD Follow This is HCD us on Tw

Have a comment about this episode that you'd like to share? Now you can leave us a voicemail Have something to share about this episode? Leave us a voicemail now Eva Penzeymoog is joining me on the show today. Eva is a lead designer for Eight-Light and is based in the windy city, Chicago. One of my favourite cities. We connected recently over Twitter after I became aware of her work that’s related to the interconnected relationships between smart devices and domestic violence. Now, we go into the contextual examples of how these so-called smart devices can be used to evoke various types of traumas. We speak openly about researching in and around people with trauma and how to protect yourself if you’re a designer and a researcher. Something that is a topic that is very close to my heart and something that I’ve actually spoken about publicly in the past.  Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveawa

In this episode, we really focus on what a service is and what a service is not.  Now, it might seem like a simple question, but the answer is not straight forward, as we discuss.  I have a copy of Majid’s book to give away.  To be in with a chance, make sure you’re on the This is HCD newsletter, so just go over to the website and sign up.  Anyway, let’s get straight into the conversation with Majid.   Buy Thinking in Services book (Book Depository) Have a comment about this episode that you'd like to share? Now you can leave us a voicemail Have something to share about this episode? Leave us a voicemail now Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the This is HCD Slack Channel Follow us on Medium Other podcasts on This is HCD Network Power of Ten with Andy Polaine EthnoPod with Dr John Curran Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan This i

Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of the This is HCD Network.  I’m a service design practitioner and trainer based in Dublin City, Ireland.  Bringing design into organisations is hardly ever straightforward, it comes with its own unique set of problems.  In Bringing Design Closer, the podcast, we discuss with thought leaders around the world what has worked for them in enabling design revolutions to occur.  Today in the show, we caught up with Georgie Smallwood, CPO at N26, the Berlin-based challenger bank, on a mission to become the world’s first global bank.   Have a comment about this episode that you'd like to share? Now you can leave us a voicemail Have something to share about this episode? Leave us a voicemail now Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the This is HCD Slack Channel Follow us on Medium Other podcasts o

Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of the This is HCD Network.  I’m a service design practitioner and trainer based in Dublin City, Ireland.  Bringing design into organisations is hardly every straightforward, it always comes with its own unique set of problems.  In Bringing Design Closer, the podcast, we discuss with thought leaders around the world, what has worked for them in enabling design revolutions to occur.  Whilst at the Leading the Product Conference in Stockholm recently, I caught up with Roman Pichler, widely considered to be an expert in agile methodologies and product management. Have a comment about this episode that you'd like to share? Now you can leave us a voicemail Have something to share about this episode? Leave us a voicemail now Roman Pichlers website Product Canvas Roman on LinkedIn Roman on Twitter Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we

Hello, my name is Gerry Scullion and welcome to Bringing Design Closer, which is part of This is HCD.  I’m a service design practitioner and trainer based in Dublin City, Ireland.  Today in the show, we caught up with Doug Powell who’s an award-winning designer with more than 30 years’ experience in a wide range of design disciplines and is currently the vice president of design at IBM in Austin, Texas.  We speak in great detail around what IBM looked like around Doug’s arrival, and what things that they did over the last six years to enable design centricity to occur inside Big Blue.  We go into the ROI of design to help us all better understand how they enable the conversation at the leadership level to hire 1,500 designers across the organisation and the globe.  Doug speaks about the incredible leadership team that really champion design centricity at IBM.  Something that we all know is one of, if not the most important pieces in enabling any transformations to occur.  We cover off lots of other little ar

Hello, and welcome to Brining Design Closer.  My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland.  Today, I caught up with Kate Dawson, a doctoral researcher from the NUI school of psychology in Galway Ireland.  Now, I actually stumbled across Kate’s work on This Morning, the UK TV show with Eamon Holmes and Ruth Langford.  In that episode, Kate was speaking about how we should maybe consider teaching about masturbation and porn as part of more open discussions around sex education and our bodies with children in school. Links Kate on Twitter Kate on LinkedIn Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the This is HCD Slack Channel Follow us on Medium Other podcasts on This is HCD Network Power of Ten with Andy Polaine EthnoPod with Dr John Curran Bringing Design Closer with Gerry Scullion ProdPod with Adrienne Tan This is HCD is

Hello, and welcome to Bringing Design Closer.  My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland.  Today, I caught up with Aleth Gueguen, a GDPR legal specialist based on Nantes, France.  We chat about all things GDPR related and run through a typical research scenario of gathering data as we research, storing that data and also deleting that data and all the implications from a GDPR perspective as we research. Learn more about GDPR https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/ I also did this map https://gdpr4saas.eu/the-gdpr-at-a-glance for a first understanding of the regulation The searchable GDPR https://gdpr.algolia.com/ Aleths details https://gdpr4saas.eu/ Aleth on Twitter Connect with This is HCD Follow This is HCD us on Twitter Follow This is HCD on Instagram Sign up for our newsletter (we have lots of design giveaways!) Join the This is HCD Slack Channel Follow us o

April 2nd, 2019: We are giving away a copy of Andre's book this Friday in our newsletter. Sign up to our newsletter to be in with a chance of winning it Hello, and welcome to Bringing Design Closer on the This is HCD Network.  A very warm welcome to the very first episode of Bringing Design Closer. It’s a podcast dedicated in exploring the tactical and strategic things that work in enabling a design centricity to occur in organisations, businesses, and governments.  My name is Gerry Scullion and I’m a service design practitioner based in Dublin City, Ireland. In this episode, we caught up with André Schaminée, author of a fantastic book: Designing with and Within Public Organisations.  In the episode, we discuss what are the biggest things that prevent local councils and governments from adopting design methods.  We ask, what makes the challenges of adopting deign in government unique. We discuss, what is a wicked problem? We discuss, also, what are the tactical things that we can do to solve wicked probl