Coaching For Leaders

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. First question from Khrist and a few suggestions from us: Recognize your hot buttons or trigger point Avoid handling things in the midst of anger and emotion, if you can avoid them (for example, don't send emails when angry) Instead, write out your thoughts just for yourself Get input from others who are not as close to the situation Start with questions and not accusations/assumptions Sometimes a bit of expressed anger or frustration is OK, assuming it is genuine Consider what you are really able to do or not do Give yourself grace too - none of us are perfect at handling these

What do you do when you're the target of criticism? Here are the two kinds of critics that show up at work in the workplace and also how to address them. It all comes back to Mathnet Two kinds of critics The bully The champion Why you need your critics Hawthorne studies (Harvard article) (Economist article) Benefits You Get From A Recognition Program (episode #79) with Michelle Smith of O.C. Tanner “Our chief want in life is someone who will make us do what we can.” -Ralph Waldo Emerson Actions you can take Listen and be calm (useful for both the bully and the champion) Our urge is to become defensive It may put up barriers to hearing something of value If the criticism is unwarranted, you’re the one keeping your cool (unless the other party is factually wrong in a public forum) If the other party is factually wrong in public, make your case confidently and professionally Set aside the tone or personal attack (useful for both the bully and the champion) Is there v

“Knowledge management is a set of processes, individually constructed, to help each of us make sense of our world and work more effectively.” -Harold Jarche Capture Capturing through the stream Twitter Some social media Live TV Live radio Capturing through subscriptions Email updates and newsletters Podcasts RSS via services like Feedly.com Curate Bonni uses Delicious (link to her library) Dave uses Pinboard (link to his library) Evernote Pocket Kindle App Snippefy app (useful to export notes and highlights from Kindle) Diigo Create Social media postings Conversation starters Classroom/meeting starters Writing Bonni's blog is TeachingInHigherEd.com How would you like to get info from Dave? Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

If you do these four things with consistency at the meetings you lead, you’ll get vastly better results from the investment you are making in meeting time. Worst offenses Trying to come up with a topic to talk about Let's share what's going on (without any context for how/why) Information sharing only No agenda Too many agenda items People on devices Too many meetings total Good news! Many of us have almost complete control over how we run meetings as leaders 1. Determine if the meeting needs to be held at all Is it for brainstorming, training that needs to be done in person, or making a decision? Yes, have the meeting. Is it for sharing of information? No, find a better way to get the information to people. Consider the real cost of staff time 2. Have written or understood guidelines on communication, technology, decision-making, and overall culture of your meetings What do we do when we get off task? How will we capture what is decided and/or next actions? What rules will we

Have you considered telling the people you lead about the mistakes you’ve made? On this episode, why you lead better when you share your mistakes. “Talk about your own mistakes before criticizing the other person.” -Dale Carnegie Here are the benefits to talking about your mistakes with others: You get people’s attention. You open the door for people to be more willing to accept coaching. You give people a realistic path of what it looks like to learn how to lead. It reminds you what it was like to learn that skill in the first place. It keeps you humble. Two words of caution: Make sure you share real mistakes you’ve made. Sadly, not every organization values this kind of transparency. Be smart about the politics where you are. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Here's some advice that many of us have heard when we starting giving presentations or speeches for the first time: “Tell ’em what you’re going to tell ’em, tell ’em, tell ’em what you told ’em.” That’s lousy advice. Here's how to do better. Four great and interesting speeches, with varying levels of importance: Honoring the dead - The Gettysburg Address by Abraham Lincoln Civil rights - I Have A Dream by Dr. Martin Luther King, Jr. A successful product launch - The iPhone Announcement by Steve Jobs Human personality - The Power of Introverts by Susan Cain Three commonalities that these four very different "pitches" share. They all: Tell a story of the problem Articulate a vision Inspire action Resources you may wish to investigate: The Quick and Easy Way To Effective Speaking* by Dale Carnegie Resonate: Present Visual Stories That Transform Audiences* by Nancy Duarte SPIN Selling* by Neil Rackham Discover More Activate your free membership for full access to the entire library of interview

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. 1. Question about leading during a school closing from Jermaine We recommended episode #55 with Carol Taylor on How To Lead In A Crisis. 2. Question about giving feedback from Sue 3. Question about prioritizing emails and voice mail from Matt Dave's task management system: OmniFocus Bonni's task management system: Remember The Milk VIP contacts and flagging on iOS7 for the iPhone and iPad: How To See Important Messages in iOS7 Mail from The Mac Observer Mailbox for iPhone Sanebox.com We recommended episode #109 on Seven Online Tools That Will Help You Do Your Best Work. We recommended

So you’re in the midst of conflict and frustrated with the other party. What can you do get what you really want? On today’s show, Bonni Stachowiak joins me to discuss the path to get there. Guest: Bonni Stachowiak Bonni and I discussed three steps for getting what you most want out of conflict: Recognize our tendency to focus on ourselves being right and the other party being wrong. Getting clear on the feeling factor: becoming aware of our own feelings and learning to express them accurately to another party Know your short and long-term goal. “Given what has already transpired that you can't change, what do you want to have come out of this situation?” We recommended the book Difficult Conversations* Community Feedback CoachingforLeaders.com/feedback USA: (949) 38-LEARN Did you know? That there is a full episode list online? Check it out at CoachingforLeaders.com/episodes Did you know there is a tag cloud of topics for everything on the Coaching for Leaders site? Check it out on the homepa

If you Google the phrase “work-life balance” you’ll get 265 million hits. There’s lots of information on this so called balance, but not as much on the practical perspective of what works and doesn’t for people. Today, my guest John Corcoran and I tackle the practical pursuit of work-life balance. Guest: John Corcoran SmartBusinessRevolution.com John also appeared on Coaching for Leaders epsiode #106: How to Create Your Personal Networking Plan List of resources that John or I mentioned during our conversation: Ursula Burns (CEO of Xerox) and her thoughts on work-life balance, as reported by the Wall Street Journal The Storyline Productivity Schedule (used by John) David Allen's Getting Things Done* (both John and Dave use the philosophy of this system) ProductiveFlourishing.com (John uses) OmniFocus (Dave's task management system) Drafts (how Dave captures thoughts throughout the day) 5 Days To Your Best Year Ever (Dave attended this course over the holidays to set his 2014 goals) iCloud c

What if you loved starting your work most days? What if you were able to create a workplace where people felt joy? Our guest today leads a place that Inc. Magazine has called, “The most joyful company in America,” and is here to inspire us to do more for the people we lead. Guest: Richard Sheridan Author of the new book Joy, Inc.* CEO, Menlo Innovations Community Feedback CoachingforLeaders.com/feedback USA: (949) 38-LEARN Episode #125 airing later this month will be an all question and answer show focused on the topic of Time Management. If you have a question relating to time management, please record it for consideration for this episode at this link. Thank you to Juha Ruohola, Mir Ali, Chad Belletete, Donnie Mefford, Simon Cooper, Varun Perla, Sanjay Patel, Craig Strickler, Terry Cao, Melissa Hecht, Hani Alshoulah, Par Hoglund, Reza Ahmadi, Rebecca Mohon, Lynn Schaffer, Teresa Gibson, René Rasmussen, Klaus Feldam, Dick Donovan, Melissa Williams, Sylvia Emery, and Ron Echtenacher who subscribed to my

Mario Livio: Brilliant Blunders* A lot of us fear making mistakes, but mistakes are such an important part of the process in moving forward. Today, you’ll hear why this is important even for (and maybe especially for) the most successful thinkers and doers. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

How do I manage my former peers? Should I get an MBA? What can I do to get my organization to train people? I tackle these and more community questions on today’s show. If you have a question for a future Coaching for Leaders Q&A show, be sure to submit it at coachingforleaders.com/feedback Resources I mentioned for Kyle's question on managing peers vs. being buddies: My appearance on Firefighter Toolbox to discuss How To Motivate and Lead in the Fire Station FirefighterToolbox.com Resources I mentioned for Kirks' question on deferred email: Sanebox.com Mailbox app for iOS devices Halina's question on getting an MBA: How can I apply my passions for coaching and training? [VIDEO] American Society for Training and Development Jennifer's question on how to get the training her organization needs: Leading Change by John Kotter* Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncove

Has email taken over your life? If you’re like me, is certainly can often. Today, I welcome David Sparks of MacSparky.com to teach us how to get better control of this communication medium. Guest: David Sparks of MacSparky.com Author of Email* and Paperless* Co-Host of the Mac Power Users podcast David and I speak about his new book Email and how we can use more effective workflows and planning to take control of email. You'll find his perspective helpful for considering actions you can take with your email. Community Feedback CoachingforLeaders.com/feedback USA: (949) 38-LEARN Twitter: #CFLshow David's book Email* David's book Paperless* Coaching for Leaders episode #120 is an all request show! Record your question at this link. Almost 500 people are participating in my coaching plan on the Lift app on how to Become A More Respected Manager. Check it out at coachingforleaders.com/liftplan Thank you to Halina Kavalenka, Paul Gallo, Vitaly Rubanenko, Jenny Jones, Chelle Ziegenfuss, Kian Ruddock, Debra

Bill Bliss What is the difference between management and leadership? Do you know? Do you care? Today I welcome executive coach Bill Bliss from Bliss & Associates, Inc. to share his wisdom and experience with us about the distinction. After listening to this episode, you'll have a much better understanding of the difference between management and leadership. You'll also discover when to apply each, given the situation. Managing vs. Leading document Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

I’ve been getting asked a lot in the past few weeks: OK, how do I delegate effectively? On today’s show, how to delegate work and the seven steps you should follow if you want to get the best results for your team and the organization. I spoke about the broad framework for empowering others back in Episode #53: Get Results From People With Three Simple Steps Broadly, three areas we need to consider in delegation: Planning/expectation setting (what this show and the seven steps below are about) Regular check-in/accountability Consequences The Seven Steps of Delegation: 1. What does success look like? Time = define the deadline and major milestones Cost = staff time, budget, and resources Quality = what the customer (internal or external) expects the work to produce 2. Who is the right person? Who is the best person for the job? What kind of resources do they have? Who do you need to develop? Think succession planning. 3. Communicate expectations Speak in detail to the three area

You might be thinking about giving thanks this week, but how’s your overall attitude about gratitude? In this episode, I share five ways you can adjust your attitude to work for the better. Before we start: Episode #9 is the place to go on how to give positive feedback to others 1. Stop the complaining by receiving praise well Don’t discount it Don’t argue with it Don’t ignore it Just say “thank you” Acknowledge that you are worthy of praise If you don’t think you are, just try it a couple of times. Discover the Difference Between Feedback and Criticism 2. Remember the dark days 3. Be intentional about making gratitude a regular practice Use a gratitude journal Bonni writes a post every day in November on Facebook Have more “get tos” than “got tos” I'll be doing a #weekofgratitude this week on my Twitter account 4. What can I do to help someone today “The smallest act is worth more than the grandest intention.” 5. Look to those who are examples of gratitude for inspiration “So ma

Tony Stubblebine: CEO and Founder of Coach.me Article mentioned by Tony early in the show: Do You Suffer From Decision Fatigue by John Tierney I've created the Lift coaching plan 30 Days To Be A More Respected Manager Join the plan at http://coachingforleaders.com/liftplan Community Feedback CoachingforLeaders.com/feedback USA: (949) 38-LEARN Twitter: #CFLshow Thank you to those who’ve subscribed to my weekly update this past week. I publish an article each week that will give you a booster shot between shows on how to lead better by giving you actionable advice to improve your communications, human relations, or personal productivity. If you’d to receive it in your inbox, just go to coachingforleaders.com/subscribe. Plus, you’ll get instant access to my video overview and downloadable guide on the ten leadership books that will help you get better results from others. Thank you to CrazyDude80 for your very kind written review. If this show has been valuable to you as well, please leave a written review o

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Question from Jay: "I’m on the board of an organization that is run by two partners. One partner is really a people person. The other partner is more of a driver, all business, doesn’t like to fool around in the office. The challenge is one partner really pushes employees to the point where they almost want to quit and then the other partner has to come in and calm things down and smooth out the hard feelings. The drive partner is sometimes also blunt and driven with customers so the other partner has had to patch some things up and in other cases they have lost customers. What can I do?" We

Let’s say you want to get into leadership...where do you start? On this episode, how to start leading if you haven’t done it before. I begin with a question from a community member and detail four practical ways that you can get into leadership for the first time. Listener question from Scott Leadership = vision, communication, motivation A leader is someone with followers. We’ll talk more about this in a future show… Follow someone for awhile Solve a problem in the workplace Volunteer in a non-profit Design your own professional development plan A brief note on why I produce this show Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

We all want to be right, but of course we are sometimes wrong. The advice from Dale Carnegie almost a century ago is as good today as its ever been. I welcome back Bonni Stachowiak to explore why when you are wrong, you should admit it quickly and emphatically. Guest: Bonni Stachowiak Dale Carnegie said almost 100 years ago in How To Win Friends and Influence People, “When you’re wrong, admit it quickly and emphatically.” Four truths: My truth Your truth Our shared truth The actual truth Three benefits you get from admitting you are wrong: You advance immediate progress on organizational goals You drive future innovation and creativity You inspire people to move forward The best marriages are not without conflict. The best teams and leaders and not without error. Community Feedback CoachingforLeaders.com/feedback USA: (949) 38-LEARN Twitter: #CFLshow We referenced How Authentic Leaders Apologize - Episode #54 I’m looking to chat with about 10 people to do a little R&D for my Course1