Alliance Aces

7: Creating A Phenomenal Customer Experience Within Alliances w/ Manoj Bhatia

Informações:

Synopsis

Ecosystems should deliver dynamic solutions that enhance customer experience. Joint solutions should make problem-solving easier, not harder, for customers. It all starts, and ends, with customers in mind. This is the philosophy of Manoj Bhatia, the Worldwide Sales and Business Development Manager for Partner Sales at Cisco. With degrees in electrical Electrical Engineering, as well as an MBA from UNC at Chapel Hill, Manoj is equipped with a unique perspective in alliance management. Manoj is also the Research Triangle Park-chapter president of ASAP, from which he’s been awarded the prestigious CSAP certification in recognition both from ASAP and his peers for his excellence and expertise in alliance management. He accompanied us on on our Alliance Aces Podcast to address the customer experience and other issues within alliances and ecosystems.