Sson : Shared Services & Outsourcing Network

What Can Intelligent Automation do for GBS? Beyond Transactional Efficiency to Digital Transformation In this episode of SSONext, host Barbara Hodge sits down with Lee Coulter, a veteran of GBS and deeply versed in Intelligent Automation as an enabler of transformation. Lee’s background includes CIO, COO, CEO and he was an early adopter of RPA in addition to leading the IEEE standards workgroup for IA. This offers an improved perspective on IA “capabilities” as a means of driving cost and operational transformations; as well as new operating models to reshape both workforce and work-flow in complex global environments when the stakes are high.  Lee is a visionary leader, passionately committed to positive impact. In this episode he explains why “IA is not a strategy” – and that it needs to be considered in the broader context of reimagined operating models Lee and Barbara dissect:  ✅ The opportunities GBS teams face to create enterprise transformation that can help weather recessions. ✅ A 10-step approach for