Hospitality Property School

Which is better for your hospitality property, an in-room tablet or a mobile app? Stay with me and I will help you decide.If you haven’t subscribed yet, do it now and make sure to hit the little bell so you’ll be informed when I upload a new video. You won’t want to miss anything designed especially for you.There is no doubt that in recent years the hospitality property customer service experience has changed considerably. In the not too distant past, often the only contact a guest would have with a property was telephone or face to face.This would hopefully built trust, loyalty to a brand and the personal touch.In the last few years, a new type of guest has emerged. •Online sources play an integral part of this customers booking experience and planning with 66% of travellers watching travel-related videos before booking their trip. •51% of travellers use online sources to decide on activities once at their destination, meaning that offering online solutions either in guest rooms, lobby area and good Wi-Fi f