Hospitality Property School

How to Prepare for When Guests Return | Eps. #248

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Synopsis

Chances are when you open your doors to the world, guests are not going to be filing in. You’re going to have to earn their trust. I’ll tell you how to do that.If you look out your window, will you see brontosauruses or triceratops wandering around – no. Why? When the asteroid hit they were not able to adapt. In the last year and a half, Covid-19 has been a hospitality property mass extinction event and if properties didn’t or are not willing to adapt, they will not survive.Speak to any hospitality property owner or manager, and they will tell you the turmoil that they have been facing. When should we open? When will our guests start returning? How do I forecast occupancy for the next 6 months, 12 months, 5 years with so much uncertainty? Is my business safe?It’s no secret that the hospitality industry has taken a massive hit in the chaos that was 2020 but if you look closely, you can see a light at the end of the tunnel.What are the signs?People are tired of being stuck in a lockdown, vaccine distribution is