Knowledge@wharton
Two Major Errors That Companies Make In Outsourcing Services
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:18:01
- More information
Informações:
Synopsis
When companies outsource back-office services overseas one of the biggest challenges they face is measuring the results. Failure to monitor whether work is being performed correctly after it moves outside a company can result in massive and costly errors. How can companies protect themselves against such risks? Ravi Aron co-director with Jitendra Singh of a recent Wharton executive education program on business-process outsourcing offers some crucial insights. See acast.com/privacy for privacy and opt-out information.