Cues Podcast

Sponsored by FiservWant to compete better with fintechs? Reduce friction. Want to make more loans? Reduce friction? Want to become more appealing to young people? Reduce friction.The opportunity that lies in reducing friction across the credit union is a key theme in this episode of the CUES Podcast. Our guest is Bill Handel, general manager and chief economist at Raddon, a Fiserv company. Fiserv, based in Brookfield, Wisconsin, is a CUES supplier member and the sponsor of the show. “How do we build that relevancy within those younger generations?” he asks. “It's not just mortgages. It's everything.“We have this historical mantra of 'Do business on my time, in my place and with my processes,'” he explains. “The older generation says, ‘Okay, the bank hours are here, and the bank locations are here, or credit union locations are here, and (I) have to go through these steps to get this process done. (The) younger generation says ‘no,’ and they want to do it differently. … And that's the