Customer Service Academy
99: Building a Culture of Customer Focus + Employee Retention With Jodie Jansen
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:25:06
- More information
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Synopsis
Building teams with resilience, flexibility, positivity, and kindness In this episode, I invite Jodie Jansen into the studio to talk about customers success and loyalty. - Understand why customers need technology - or any product - Great relationships are fueled by accountability on both sides - Customer health is an indicator of growth - Internally being crystal clear about expectations and responsibilities - Push your team to know the "why" behind the work - Use your own technology or software to understand your customer's journey and potential friction points It's time for the great service comeback! Here are the links that Jodie shared: https://www.mediafly.com/ jjansen@mediafly.com Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to g