Cues Podcast

CUES member Steve Bugg is very clear that the diversity, equity and inclusion journey that his credit union is on makes his organization stand out in the competitive financial services market and for talent as well. “We know today everybody says they deliver great number service or customer service, have to have competitive products or services, and have to have a great technology plan,” says Bugg, president/CEO of $1 billion Great Lakes Credit Union in Illinois, which was recently named the first-ever CUES DEI: Catalyst for Change Award winner. “But if everybody else can say the same thing, and a lot of institutions that we compete against ... can outspend us, what’s the one thing that makes us unique and different? This is what it is: It’s our initiatives and our efforts under DEI.“We all know there’s a war for talent right now as well,” Bugg adds in this episode of the CUES Podcast. “And where we sit in the suburbs of Chicago … our employees can look at ... other financial institutions or other companies.