Defeat The Drama At Work With Kirsten E. Ross | Work Drama | Life Strategies | Family Business | Communication | Leadership

EP 178 Strategies for hiring high performers   I hold this topic near and dear to heart    Retaining and hiring is key to scaling  They will give you results   To be a high performer you need aptitude and attitude. A person with knowledge and a bad attitude will not work.   They know the organization  They have unique knowledge I cant find anyone better. What if i hire someone worse  I dont know what all they do They have all the passwords    Document phone numbers addresses and info. Don't let a negative employee hold info hostage.   I’m going to cover a few stories in this episode.   The first occurred at a chiropractic office. The front desk worker had a negative attitude and would scare off customers and coworkers. She refused to let people walk behind her to access files. Plus, she was not that good at her job.   The second was an office manager that other employees and customers loved. She was pleasant and kind but likely stealing. Her boss was racked with guilt.He felt stuck with this employee   Next,