Cues Podcast

When you can help members avoid being scammed—or at least help them overcome it, they’ll be grateful for your actions in the long run.In this episode of the CUES Podcast, Andy Shank talks about things credit unions need to keep in mind when it comes to preventing and mitigating fraud. Shank is VP/fraud and risk management for CUES Supplier member Harland Clarke, San Antonio, Texas, the sponsor of this show.“A lot of folks in the banking world kind of treat fraud as this, you know, scary little animal that we just try to shut in the closet and not talk about,” Shank says in the episode. “But if you don’t talk about it, and you don’t approach it, and you don’t, you know, really attack it head-on, you allow it to win.”In the show, Shank spells out his definition of payments fraud: “anytime a bad guy electronically finds a way to move funds from point A to point B without authorization and without setting foot in a branch.” This could include contact center fraud, social engineering, wire transfer fraud, account