London Business School Podcasts
Creating value for customers by innovating service delivery
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:59:43
- More information
Informações:
Synopsis
Kamalini Ramdas, professor of Management Science and Operations, argues that organisations able to harness innovation in service delivery can create 'tremendous' value for both their customers and themselves.
