Cx Network

Einar Michaelson joins us and shares Santander's reasoning behind implementing RPA: "I think if we had all the time in the world, we would do full integrations, classical IT. And I think that's the kind of fantastic thing about RPA is that you can actually deliver something in a very short amount of time. Doesn't have to be perfect. You can handle 70% of what you want to do and it still gives you a lot of value."