Cues Podcast

In the best of times, it’s a big job for leaders to demonstrate the kind of empathy that builds trust with their followers. Showing the kind of empathy that builds trust is even harder in this era of remote work and social distancing brought on by the COVID-19 pandemic, says episode 99 guest Sean Martin, Ph.D., associate professor of business administration at the Darden School of Business at the  University of Virginia, Charlottesville, which hosts CUES’ CEO Institute III: Strategic Leadership Development. “People will choose to trust you to the extent that they believe that a) you have the skills to do a job (they can trust your abilities you have the technical know-how to do things), b) that you have the integrity that they can trust that you’re not going to tell them a lie; you’re not going to misrepresent things; you’re not going to ignore the truth and then c) trust in your benevolence, really trust that you actually have a sense of caring and concern and empathy for them,” explains Martin, who is among