Stories Connecting Dots With Markus Andrezak

This episode is held in English language. My guest is Jeff Sussna, founder and principal of ingineering.IT. He mainly works in the world of operations and is a well known speaker all over the world in the area of DevOps. Surprisingly, he approaches this field with the tools of Service Design, Cybernetics and Promise Theory. Using these ways of thinking, he also wrote a great book, „Designing Delivery“, in which describes the role and challenges of companies in the new world where brands and product development are dialogues. In this conversation, we discuss the following topics: - Services as a fundamental model of coping with a modern, complex world, in which companies need relationships and conversations with their clients. - The role of Design Thinking and Service Design - How Cybernetics can help us understand and decide in situations of complexity and uncertainty - How the model of Promise Theory helps us deal with systems that sometimes fail or are incomplete and how this again helps us to live with the