Hashtag Higher Ed
Ep14. X Marks the Spot: Understanding Student Journey Mapping
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:53:12
- More information
Informações:
Synopsis
JP Rains, Director of Digital Strategy at Laurentian University, joins the Hashtag Higher Ed Podcast and explains why your institution needs a student journey map. Plus, JP offers a step-by-step guide to creating journey maps that lead to tangible improvements in the customer experience.