Inner Chief Podcast

In this episode we talk about : • why your boss is your #1 customer • What happens when they’re not • How to make them your biggest ambassador  www.chiefmaker.com.au/71 This starts with a simple question: Who is your customer?  When I asked one of my clients this question, he said, “My team. My job is to make their jobs as easy as possible.”  “Do they approve your salary and bonuses?” I asked. “Well, no”, he said, hesitating. “My boss approves that.” “Who is your true customer then?” The revelation stopped him in his tracks because it runs counter to contemporary management fads to think of your boss as your true customer. We’ve been taught that we should think of our team members as our customers, but this is looking at it the wrong way around. Your team is the vendor. Your boss is your customer. Turning your thinking around like this will help you see who you need to serve better (i.e., your boss) and who you can expect more from (i.e., your vendors). When we look at our team as though they were o