Practice Management Nuggets

One of the most difficult questions that clinic managers ask me is if I have any tips to help them work with members of their team who know their job – but aren’t as friendly, or empathetic or engaging with their patients as they would like. Teaching someone how to build a courteous and respectful relationship with your patients is kind of awkward, isn’t it? But, it is so vitally important that patients feel valued, respected, and safe when they come to their healthcare practice. And it is just as important to healthcare business that we provide courteous service, clear communication and safe practices in an efficient and effective manner. Patient engagement and patient satisfaction is a key criteria to good health outcomes and a healthy business model. But, how do you get started to implement a patient satisfaction program? How can you teach your employees to demonstrate respect and open communication with patients and their families? Patient Centered Clinics from Everyone’s a Caregiver Make sure to check ou