Customers For Life
CFL 008 - 'No Problem' Is A HUGE Problem In The Language Of Service With Michael Kaleikini
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:23:14
- More information
Informações:
Synopsis
In this episode special guest Michael Kaleikini, Certified Trainer In American Business Etiquette, explores the best practices and face palms in the language of service. Our casual culture combined with lack of training has led us to using certain language that doesn't work at all in service. 'No problem', 'yup' and 'sure' is lazy language and says much more to the customer about your desire to service. To learn more about Michael's work, please visit his website: www.BusinessEtiquetteUS.com