Great Managers® Masterclass With Sandra Wood

We all know that quality conversations about work performance lead to better results; however, far too often, things like our emotions or procrastination and getting tongue-tied or talking too much, all of these things get in the way of us having the type of skillful conversation that we really want to have. The fact is that managers need to be able to discuss performance issues and behavioral issues with confidence. This MasterClass extract is about building your critical conversation toolkit so that you can confidently and painlessly discuss the difficult issues, even the really difficult issues.