Shr Soundbites

Ryan MacDonald, VP of Revenue & E-Commerce, with Palm Holdings, joins Jason from his home in Toronto, Canada. Ryan says GMs are the unsung heroes, from folding laundry, making breakfast bags, checking people in, everything within Operations. And, being prepared for travel's full comeback could prove tricky. Staff that stayed-on throughout the pandemic have not been busy and are out of practice, and trying to find staff that are willing to come back could be tough as well. Ryan will rely on their internal belief that 'everybody is responsible for revenue management at Palm,' and not hire right away, once demand reaches healthy levels, but stresses there's going to be a learning curve for frontline employees out of practice.