Tacoincidence with Scott Porter

“Treat people the way they want to be treated."Why customer experience has resonated with Carine her whole life (2:55)Secret #1: Differentiate with Customer Experience (7:11)Secret #2: Create a Culture of Care (9:24)Secret #3: Be Kind (11:20)Secret #4: Choose Courage Over Comfort (12:34)Secret #5: Embrace Tech to Improve the Experience (14:24)Secret #6: Customers Pay More for Superior Experience (21:41)Secret #7: Invest in Your Employees (24:15)Secret #8: Hire Empathetic Frontline Employees (25:28)Secret #9: Succeed with Diversity and Customer Experience Programs (26:23)Secret #10: Staple Yourself to the Customer's Bill (27:38)What Banyan has taught Carine about customer experience (35:00)Secret #11: Take Off Your Boss Hat. Be a Student of Your Business (47:51)Secret #12: Create an Environment of Abundance (52:50)Secret #13: Leave People Feeling Good (54:20)Links we mention in this episodeBrasas Mexican GrillBanyanFollow Carine:InstagramLinkedInFollow the Search for the Perfect TacoInstagramYouTubeLinkedInWeb