Tacoincidence with Scott Porter

“Your team is your family.”How Insight Himalaya Treks operate and who they serve (4:21)Secret #1: Listen to what your clients want (6:10)How to never come across a difficult client (9:18)Secret #2: Live "Namaste" — Respect others at the same level, if not higher (11:30)Secret #3: The Visitor is God (14:51)Secret #4: Treat your team as family (23:35)Secret #5: Provide an exemplary experience and your clients will follow (25:42)Secret #6: Anticipate your clients' needs (30:35)Secret #7: Design your customer experience from a perspective of empathy (34:31)Secret #8: Build loyalty through attention to detail (38:12)Secret #9: Surprise and delight — even with the basics (39:42)Secret #10: Gain an edge on your competitors by doing something extra (44:48)Links we mention in this episode:Tacos Mi CarameloFollow Binod:Insight Himalaya TreksLinkedInWatch Tacoincidence episode VIDEOSWebsite for Tacoincidence videosInstagramFollow the Search for the Perfect TacoInstagramYouTubeLinkedInWebsiteFollow Scott PorterLinkedInAb