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DANA OLIVER | Emotionally intelligent leadership and customer service #057



Dana Oliver used emotionally intelligent leadership at Medtronic to grow his business unit from $100million to $2billion in annual revenues. Sometimes, leadership looks like a self-advancing bully. Other times, leadership is an empowering opportunity for ownership and investment. As the Senior Director of Research & Development at Medtronic, Dana wrote a book, “Mantra Design”, revealing the secrets for profitable and lasting innovation, including how to identify your customer’s unmet needs and how to expedite new product development. He provides an easy to understand methodology in the form of 14 quick, digestible mantras that highlight the power of true innovation. On this show, we discuss the powers of innovation, customer service, and emotionally intelligent leadership. In This Episode, You’ll Discover: Who do you want to be? Who is your customer? Three kinds of technology for innovation: Customer focused, Technology focused, or hap-hazard Starbucks and Victoria’s Secret created