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3. No, AI Won’t Destroy CSR Jobs. (But It Will Improve Them) w/ John Ragsdale

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Synopsis

Directors and VPs come to him all the time with a unique problem: CIOs and CTOs handed them a budget for new technology. “Spend this money on AI and machine learning.” The budget isn’t the issue. The problem is knowledge. Between all the hype and press releases, where does a business start putting their AI and machine learning dollars to leverage actual growth? John Ragsdale provides a few phenomenal launching points. He works at TSIA as Distinguished Researcher and VP of Research and Service Technology. Formerly, he was a Research Director at Forrester Research and Research Director for Giga Information Group. He knows his stuff. He came on the AI: In Real Life podcast to discuss a new report that TSIA recently released on AI in business.