Ai: Irl

“We launched version 1 on Alexa. If a customer’s tracking started with ‘1z’ They could never track their package. Alexa would look up baby onesies.” Creating chatbots is a frontier. It’s new and there is a lot to consider. Fortunately, my guest Qing Cao, in addition to being a certified Lean Six Sigma black belt, is the leader of the customer-facing, emerging technology product development team at UPS. On this episode of AI:IRL she joins me to unpack the different ways you can build a bot to fit your situation and defining your purpose and asking guiding questions for decision-making. We also discuss how language, platforms, and regions affect scale and team size, the importance of listening to the customer, the future of bot training with machine learning, and having a test-and-see mentality.