My Business Podcast

“I want criticism, I genuinely do, because you learn from that and that's value for our business,” says BridgeClimb founder Paul Cave, who notes that customer feedback has been an integral part of his success. “Every negative problem is communicable and I think that’s what people lose sight of – you can communicate if you’re prepared to!” Paul rejoins the My Business team to continue the interesting story of his unique business, as well as explain how he implements the feedback of each and every one of his 3.6 million customers within the business to improve and individualise every experience. Tune in now to hear why Paul reported himself to WorkCover to keep operations safe, how the business works hand in hand with the tourism industry to bring people into the country, and how BridgeClimb guests will be able to dance atop the Sydney Harbour Bridge! Enjoy the show!