Project Tenacity

#21 Service Excellence | 「在合理的範圍內,我會希望為客戶提供更多的價值。」

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Synopsis

Kevin 目前在 Benchmark Signature Realty 擔任房屋仲介。他對於工作的態度是以十年、二十年長期投入作為衡量標準的。透過長期在業內的經驗,他為客人提供的價值已經遠遠超過作為一個房屋仲介該有的職責。在訪談中他也分享了對於人脈經營抱持的態度。如果你計畫進入服務業或成為房仲,他的心得會對你有所啟發。 We invited Kevin, who is working at Benchmark Signature Realty, to share his journey as a real estate broker. In this episode, he also shared his insight on how to provide more value to customers to achieve service excellence and how to network to sustain long term profitability. If you are looking to be a real estate broker or any role in the service industry, you will want to hear his insight.